Dell EMC OpenManage Essentials Version 2.5 User's Guide

Troubleshooting Problems With Microsoft Internet Explorer

Follow the instructions in this section if you are experiencing any of the following:
  • Unable to open OpenManage Essentials using Internet Explorer.
  • Internet Explorer displays certificate errors.
  • Internet Explorer displays a message to approve the certificate.
  • Unable to browse the file system to deploy Server Administrator and system update.
  • Unable to display the Device tree for devices.
  • Unable to install active components.
  1. Open OpenManage Essentials on the client server using Internet Explorer.
  2. Click Tools > Internet Options > Security .
  3. Select Local intranet and click Sites.
  4. Click Advanced.
  5. Type the fully qualified name of the server where OpenManage Essentials is installed.
  6. Click Add. If the issue persists, there may be an issue with the DNS server resolving the name of the OpenManage Essentials server. See Resolving DNS Server Issues .
    If a certificate error is displayed:
    • Contact your system administrator to add the OpenManage Essentials certificate published to the ‘Trusted Root Certificate Authorities’ and Trusted Publishers’ on domain systems.
    • Add the OpenManage Essentials certificate to your ‘Trusted Root Certificate Authorities’ and ‘Trusted Publishers’ certificate stores using Internet Explorer.

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