Dell EMC OpenManage Essentials Version 2.5 User's Guide

Upgrade

Question: What troubleshooting can I do for the following error message:

Https error 503. The service is unavailable ?

Answer: To resolve this issue, perform an IIS reset and launch OpenManage Essentials. To perform an IIS reset, launch the command prompt and type iisreset. When an iisreset is done, all connections to the web server are reset. It also resets any website hosted on the same OpenManage Essentials server.

Question: Why does an upgrade to the latest version of OpenManage Essentials fail in a large deployment scenario?

Answer: To resolve this issue, ensure that the system meets the minimum hardware requirements. For more information, see the Minimum Recommended Hardware section in the Dell EMC OpenManage Essentials User’s Guide at Dell.com/OpenManageManuals.

Question: How do I upgrade to OpenManage Essentials version 2.1, when OpenManage Essentials version 1.1 is installed on a remote database with SQL Server 2005?

Answer: Installation or upgrade of OpenManage Essentials version 2.1 is not supported on Microsoft SQL Server 2005 (all editions) either on a local or remote database. While upgrading from OpenManage Essentials version 1.1 installed with remote SQL Server 2005 to OpenManage Essentials version 2.1, the following message is displayed:

Dell EMC OpenManage Essentials cannot be installed or upgraded on SQL Server versions prior to SQL Server 2008. Refer to the FAQ for information on possible migration and additional details.
In this case, you can manually migrate the data from SQL Server 2005 and then upgrade to OpenManage Essentials version 2.1 as follows:
  1. Create a backup of the OpenManage Essentials version 1.1 database.
  2. Migrate the OpenManage Essentials version 1.1 data from SQL Server 2005 to SQL Server 2008, 2008 R2, or 2012. For more information, see the OpenManage Essentials Database re-target process instructions at https://en.community.dell.com/techcenter/systems-management/f/4494/t/19440364.aspx.
  3. Ensure that OpenManage Essentials version 1.1 can connect to migrated database and works as expected.
  4. Launch the OpenManage Essentials version 2.1 installer to complete the upgrade.
  • NOTE: After upgrading to OpenManage Essentials version 2.1 with SQL Server 2012, the SQLEXPRESSOME instance is created and data from OpenManage Essentials version 1.1 is migrated to OpenManage Essentials Version 2.1.

Question: After upgrading from OpenManage Essentials version 2.2 to version 2.5, duplication of the PowerVault MD Series storage arrays is observed in the device tree. What should I do?

Answer: To eliminate the duplicate entries, ensure that you delete and rediscover the PowerVault MD Series storage arrays.

Question: Can I upgrade the server operating system with OpenManage Essentials installed?

Answer: It is not recommended to upgrade the server operating system with OpenManage Essentials installed. If you continue with the upgrade, then OpenManage Essentials will not work as expected. To upgrade the operating system, perform the following steps:
  1. Create a backup of the OpenManage Essentials database.
  2. Uninstall OpenManage Essentials. For more information, see Uninstalling OpenManage Essentials
  3. Upgrade the server operating system.
  4. Reinstall OpenManage Essentials and select the previously backed up database during the installation.

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