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Dell EMC OpenManage Integration Version 1.1 with ServiceNow Release Notes

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What is new

  • Support integration with multiple OpenManage Enterprise and SupportAssist Enterprise instances.
  • Configuration Management Database (CMDB) Integration:
    • Periodic and on-demand sync of detailed server inventory. For example, CPU, memory, storage controllers, physical and virtual disks, fans, firmware versions.
    • Auto create Configuration Items (CI) and CI relationships for server and the related server components.
    • Use out-of-box CMDB CI server classes for storing the PowerEdge server information.
  • Support warranty monitoring.
  • New platform support:
    • ServiceNow New York, Orlando and Paris.
    • Support for Hyper-Converged Infrastructure (HCI) devices—VxRail and XC-Series.
  • Usage of Import Set table for staging imported server records from OpenManage Enterprise before transforming and mapping them to CMDB tables.
  • A new and enhanced application menu for faster navigation and better usability.

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