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Dell EMC OpenManage Integration Version 1.0 with ServiceNow Release Notes

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New features in this release

  • Native ServiceNow application support: OpenManage integration with ServiceNow can be installed and deployed on a ServiceNow instance.
  • OpenManage Enterprise integration:
    • CMDB integration:
      • Periodic and on-demand sync of PowerEdge servers inventory from OpenManage Enterprise into a ServiceNow Configuration Management Database (CMDB).
      • Automatic creation of configuration items (CIs) for all the PowerEdge servers imported from OpenManage Enterprise into a ServiceNow CMDB.
    • Event and incident management integration:
      • Periodic and on-demand sync of events from OpenManage Enterprise into a ServiceNow instance.
      • Automatic mapping of events (critical and warning) and alerts with the server CIs in ServiceNow.
      • Automatic creation of incidents for critical and warning alerts.
  • SupportAssist Enterprise integration:
    • Import support cases from SupportAssist Enterprise for the monitored servers into a ServiceNow instance and automatically create incidents for the corresponding support cases.

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