Functional area | Feature description |
---|---|
Device Inventory | Added support to use out-of-box Configuration Item classes to retrieve server, chassis, chassis network, chassis storage, and component-level inventory details. |
Device Support | Supports Chassis storage devices. |
Event Management | Supports Chassis storage events. |
Platform Support | Supports San Diego, Rome, Quebec, and Tokyo versions of ServiceNow. |
Alert Management | Filter OME alerts based on alert policy. |
Device Inventory | Supports selective refresh of detailed inventory for server, chassis, chassis network and chassis storage, and their components. |
Knowledge base articles | Supports knowledge base articles for incident. |
Incident Management | View recommended action for incident in the Dell OpenManage tab. |
Device groups | Supports static and query custom groups. |
Troubleshooting | Supports ECCQs (External Communication Channel Queues) display under the OpenManage Enterprise connection profile for troubleshooting. |
Incident Management | Option to add custom impact and urgency for incidents that are created for critical and warning alerts. |
Licensing | Supports OME Advance Plus license. |
Refer to the OpenManage Integration with ServiceNow product support pages (https://www.dell.com/support) for user documentation pertaining the new features.