Dell OpenManage Integration Version 1.4 with ServiceNow Release Notes

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New features

Table 1. New features in OpenManage Integration with ServiceNow 1.4
Functional area	Feature description
Device Inventory	Added support to use out-of-box Configuration Item classes to retrieve server, chassis, chassis network, chassis storage, and component-level inventory details.
Device Support	Supports Chassis storage devices.
Event Management	Supports Chassis storage events.
Platform Support	Supports San Diego, Rome, Quebec, and Tokyo versions of ServiceNow.
Alert Management	Filter OME alerts based on alert policy.
Device Inventory	Supports selective refresh of detailed inventory for server, chassis, chassis network and chassis storage, and their components.
Knowledge base articles	Supports knowledge base articles for incident.
Incident Management	View recommended action for incident in the Dell OpenManage tab.
Device groups	Supports static and query custom groups.
Troubleshooting	Supports ECCQs (External Communication Channel Queues) display under the OpenManage Enterprise connection profile for troubleshooting.
Incident Management	Option to add custom impact and urgency for incidents that are created for critical and warning alerts.
Licensing	Supports OME Advance Plus license.

Refer to the OpenManage Integration with ServiceNow product support pages (https://www.dell.com/support) for user documentation pertaining the new features.