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Dell OptiPlex 3020–Small Form Factor Owner's Manual

Clearing Forgotten Password

The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use. There are 3–pins for the password reset jumper.

  1. Follow the procedures in Before Working Inside Your Computer .
  2. Remove the cover.
  3. Identify the password reset jumper on the system board, see the System Board Components.
  4. Remove the 2-pin jumper plug from pins 2 and 3 and fix it on pins 1 and 2
  5. Install the cover.
  6. Connect the computer to the electrical outlet and power-on the computer to clear the password.
  7. Power-off the computer and disconnect the power cable from the electrical outlet.
  8. Remove the cover.
  9. Replace the jumper on the pins 2 and 3.
  10. Install the cover.
  11. Follow the procedures in After Working Inside Your Computer.
  12. Power-on the computer.
  13. Go to the system setup, and assign a new system or setup password.

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