Integrated Dell Remote Access Controller 9 RACADM CLI Guide

supportassist

Table 1. Details of supportassistThe following table provides details about the supportassist subcommand:
supportassist
Description	Allows you to perform supportassist operations such as: collect : Collects the supportassist data and exports to local share, or remote share, or Dell site depending on the parameters given in the command. You can specify the type of the logs to be in the collect command. To run this command, user must accept the End User License Agreement (EULA). NOTE:When performing the collect operation on chassis system, ensure that you use the -t Debug option. register : Allows registration of supportassist to enable related features. exportlastcollection : Exports the last collected supportassist data to the share which is mentioned in the command or to the default share. Default share can be configured using the supportassist attributes. accepteula : Accepts the End User License Agreement (EULA). geteulastatus: Provides the status of the End User License Agreement (EULA). uploadlastcollection : Upload last collection to Dell supportassist server. exposeisminstallertohostos: Exposes iSM installer to host OS, so that user can install the iSM from host side. autocollectscheduler: Provides options to create view, and clear the time-based automatic collections. User must perform registration for this feature. NOTE: All the commands except accepteula,geteulastatus , and autocollectscheduler will create job ID to track the progress of the operation. NOTE:SupportAssist register, collect --upload, uploadlastcollection and autocollectscheduler view/create/clear commands are not supported in iDRAC 7.00.00.00 and later versions. Running these commands will generate an EEMI message with the EEMI ID SRV156.
Synopsis	To perform supportassist operation by specifying the type of the operation. racadm supportassist <support assist command type> To collect the data and store it in the iDRAC. racadm supportassist collect –t <logtype> To collect the data and export to network share racadm supportassist collect –t <logtype> -l <CIFS/NFS/TFTP/FTP share> -u <username> -p <password> To collect the data and export to HTTP/HTTPS share racadm supportassist collect –t <logtype> -l <HTTP/HTTPS share> -u <username> -p <password> -port <port number> To collect the data and upload to Dell supportassist server. racadm supportassist collect –t <logtype> -upload To collect the data and export to local share. This is only allowed from remote and local RACADM. racadm supportassist collect –t <logtype> -f <filename> To collect the data and export to remote share and to Dell supportassist server. racadm supportassist collect –t <logtype> -l <CIFS or NFS share location> -u <username> -p <password> --upload To collect telemetry reports. racadm supportassist collect -t TelemetryReports To collect all the gpu-related logs: racadm supportassist collect -t gpudebug NOTE:There is a timeout issue when this command is run through local share from remote RACADM. To Export the last collected supportassist data to a remote share. racadm supportassist exportlastcollection -l <CIFS/NFS/TFTP/FTP share> -u myuser -p mypass To Export the last collected supportassist data to HTTP/HTTPS share. racadm supportassist exportlastcollection -l <HTTP/HTTPS share> -u myuser -p mypass -port <port number> To export the last collected supportassist data to the default network share. racadm supportassist exportlastcollection To accept End User License Agreement (EULA) racadm supportassist accepteula To check End User License Agreement (EULA) status racadm supportassist geteulastatus To register iDRAC for supportassist features racadm supportassist register -pfname <primary first name> -plname <primary last name> -pmnumber <primary number> -panumber <primary alternate number> -pmailid <primary email id> -sfname <secondary first name> -slname <secondary last name> -smnumber <secondary number> -sanumber <secondary alternate number>-smailid <secondary email id> -company <company name> -street1 <street1 name> -street2 <street2 name> -city <city name> -state <state name> -country <country name> -zip <zip or postal code> To upload last collection to Dell supportassist server. racadm supportassist uploadlastcollection To expose iSM installer to host operating system. racadm supportassist exposeisminstallertohostos To schedule auto collection of supportassist data weekly. racadm supportassist autocollectscheduler create -time <time> -dow <DayofWeek> -rp <repeat> To schedule auto collection of supportassist data monthly. racadm supportassist autocollectscheduler create -time <time> -dom <DayOfMonth> -rp <repeat> racadm supportassist autocollectscheduler create -time <time> -wom <WeekOfMonth> -dow <DayofWeek> -rp <repeat> To schedule auto collection of supportassist data quarterly. racadm supportassist autocollectscheduler create -time <time> -wom <WeekOfMonth> -dow <DayofWeek> -rp <repeat> To view the auto collection data racadm supportassist autocollectscheduler view To clear the auto collection data racadm supportassist autocollectscheduler clear
Input	-t—Specifies the types of logs to be included in the export data. -sysinfo—System information -osAppAll—OS and Application data -ttylog—Storage log information -Debug—iDRAC debug logs -GpuDebug—iDRAC GPU debug logs -l—Specifies the network share location. -u—Specifies the user name of the remote share. -p—Specifies the password of the remote share. -f—Specifies the target filename of the exported data. NOTE: The filename must have .zip as the extension. -port— Specifies the port number. NOTE:This is an optional parameter. If this option is not specified, the default port number is used. -pfname—Specifies the primary user's first name for the registration. -plname—Specifies the primary user's last name for the registration. -pmnumber—Specifies the primary user' s number. -panumber—Specifies the primary user' s alternative number. -pmailid—Specifies the primary user' s email address. -sfname—Specifies the secondary user' s first name. -slname—Specifies the secondary user' s last name. -smnumber—Specifies the secondary user' s number. -sanumber—Specifies the secondary user' s alternate number. -smailid—Specifies the secondary user' s email address. -company—Specifies the company name. -street1—Specifies the street address of the company. -street2—Specifies the secondary street address of the company. -city—Specifies the name of the city. -state—Specifies the name of the state. -country—Specifies the name of the country. -zip—Specifies the zip or postal code. -time—Specifies the time to schedule a supportassist collection in HH:MM 12-hour format. -dom—Specifies the day of the month to schedule a supportassist collection. Valid values are 1-28, L(Last day) or '' (default - any day). If -dom option is included in the command, then -wom and -dow options should not be included. -wom—Specifies the week of the month to schedule a supportassist collection. Valid values are 1-4, L(Last week) or '' (default - any week). If -wom option is included in the command, then only -dow option should be included. -dom should not be included. -dow — Specifies the day of the week to schedule a supportassist collection. Valid values sunday, monday,...saturday '*' (default - any day). -rp — Specifies the repeat parameter weekly, or monthly, or quarterly. Weekly is allowed only with dow parameter. Monthly/quarterly is allowed either with dom or dow and wom together.

Example

To collect the system information data.
```
racadm supportassist collect
```
To collect the filtered data.
```
racadm supportassist collect –-filter
```

To collect the data and export to an FTP share.

racadm supportassist collect -t Debug -l ftp://192.168.10.24/share -u myuser -p mypass

To collect the data and export to a TFTP share.

racadm supportassist collect -t Debug -l tftp://192.168.10.24/share

To collect the data and export to an CIFS share.

racadm supportassist collect -t sysinfo -l //192.168.10.24/share -u myuser -p mypasss

To collect the data and export to a HTTP share.

racadm supportassist collect -t TTYLog -l http://192.168.10.24/share -u myuser -p mypass -port 8080

To collect the data and export to an HTTPS share.

racadm supportassist collect -t Debug -l https://192.168.10.24/share -u myuser -p mypass -port 8080

To export the last collected supportassist data to an FTP share

racadm supportassist exportlastcollection -l ftp://192.168.10.24/share -u myuser -p mypass

To collect the data and export to an NFS network share:

racadm supportassist collect -l 10.94.161.103:/supportassist_share

To collect the data and upload to the Dell supportassist server.
```
 racadm supportassist collect --upload
```
To collect the data and export to a local share. This is allowed only from a remote or a local RACADM.
```
 racadm supportassist collect -f tsr.zip
```

To collect the data and export to a remote share and to the Dell supportassist server.

 racadm supportassist collect -t Debug -l //192.168.10.24/share -u myuser -p mypass --upload

To collect telemetry report.

racadm supportassist collect -t TelemetryReports

To collect all the gpu-related logs:

racadm supportassist collect -t gpudebug

To export the last collected supportassist data to a CIFS share

 racadm supportassist exportlastcollection -l //192.168.10.24/share -u myuser -p mypass

To export the collected supportassist data to the default network share.
```
 racadm supportassist exportlastcollection
```
To accept the End User License Agreement (EULA).
```
 racadm supportassist accepteula
```
To check the End User License Agreement (EULA) status.
```
 racadm supportassist geteulastatus
```

To register the iDRAC for supportassist features.

racadm supportassist register -pfname abc -plname xyz -pmnumber 1234567890 -panumber 1234567899 -pmailid abc_xyz@Dell.com -sfname abc -slname xyz -smnumber 1234567890 -sanumber 7777799999 -smailid abc_xyz@dell.com -company dell -street1 
xyztechpark -street2 -city bangalore -state karnataka -country india -zip 
123456

To upload the last collection to the Dell supportassist server.
```
 racadm supportassist uploadlastcollection
```
To expose the iSM installer to the host operating system for the iSM installation.
```
 racadm supportassist exposeisminstallertohostos
```

To schedule auto collection of supportassist data weekly.

 racadm supportassist autocollectscheduler create -time 4:05am -dow sunday -rp weekly

To schedule auto collection of the supportassist data monthly.

 racadm supportassist autocollectscheduler create -time 7:55pm -dom 20 -rp monthly

To schedule auto collection of the supportassist data quarterly.

 racadm supportassist autocollectscheduler create -time 7:55am -wom 2 -dow monday -rp quarterly

To view the auto collection schedule.

 racadm supportassist autocollectscheduler view

To clear the auto collection schedule.

 racadm supportassist autocollectscheduler clear

Integrated Dell Remote Access Controller 9 RACADM CLI Guide

supportassist

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