Dell PERC13 and PERC12 User’s Guide PERC H975 Series and PERC H965 Series cards
- Notes, cautions, and warnings
- Dell PERC13 and PERC12 series cards
- Features of PERC H975i Front
- Features of PERC H965i Adapter
- Features of PERC H965i Front
- Features of PERC H965i Front (supported on 17G)
- Features of PERC H965e Adapter
- Features of PERC H965i MX
- Technical specifications of PERC12 and PERC13 cards
- Operating systems supported by PERC12 Series and PERC13 Series cards
- Applications and User Interfaces supported by PERC13 and PERC12
- PERC features
- Controller features
- PCIe Multi-Function or Multi-Device
- Hardware Root of Trust
- Security Protocol and Data Model (SPDM)
- Device enumeration
- UEFI Secure Boot
- Auto-Configure Behavior (Execute Once)
- Auto-Configure Behavior (Primary and Secondary settings)
- Drive Performance Monitoring (DPM)
- Disk roaming
- Hardware Accelerated I/O
- Non–RAID disks
- Physical disk power management
- Firmware update
- Snapdump
- Physical disk coercion
- PERC H965e support for PowerVault MD24XX enclosure
- Virtual disk features
- Virtual disk initialization
- Background operations
- Drive features
- Fault tolerance
- Controller features
- Install and remove a PERC13 and PERC12 card
- Before working inside your system
- Safety instructions
- Remove the PERC H975i Front card from a PowerEdge R770 (2U) server
- Install the PERC H975i Front card into a PowerEdge R770 (2U) server
- Remove the PERC H975i Front module from a PowerEdge R670 (1U) server
- Install the PERC H975i Front module into a PowerEdge R670 (1U) server
- Remove the PERC H965i Adapter
- Install the PERC H965i Adapter
- Remove the PERC H965i Front card
- Install the PERC H965i Front card
- Remove PERC H965i MX
- Install PERC H965i MX
- Removing the PERC H965e Adapter card
- Installing the PERC H965e Adapter card
- Drivers supported by PERC cards
- Manage the controller firmware
- Manage PERCs using HII Configuration Utility
- Start the PERC HII Configuration Utility
- Exit the PERC HII Configuration Utility
- Navigate to the PERC Configuration Utility
- View the HII Configuration Utility dashboard
- Configuration management
- Controller management
- Save persistent events
- Clear persistent events
- Manage snapdump
- Enable security
- Disable security
- Change security settings
- Restore factory default settings
- Manage the SAS Storage link speed
- Manage the PCIe storage interface
- Auto-Configure Behavior Management
- Advanced controller properties
- Virtual disk management
- Device management
- Hardware components
- Security key management in HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Create a security key
- Change security settings
- Disable security key
- Create a secured virtual disk
- Secure a non-RAID disk
- Secure a pre-existing virtual disk
- Import a secured non-RAID disk
- Import a secured virtual disk
- Dell Technologies OpenManage Secure Enterprise Key Manager (SEKM)
- Supported controllers for OpenManage Secure Enterprise Key Manager (SEKM)
- Manage the Server Enterprise Key Manager (SEKM) feature
- Disable the Secure Enterprise Key Manager (SEKM) feature
- Manage virtual disks in the SEKM mode
- Manage non–RAID disks in the SEKM mode
- Transition of drives from Local Key Management to Secure Enterprise Key Management
- Troubleshoot PERC issues
- Unable to import the VD for 120 s after recently removing the VD
- Observed a controller fault while updating the controller firmware when using Linux operating system
- Virtual drive Blink and Unblink operations are unavailable in iDRAC UI and HII
- Samsung PM893 and Samsung PM897 SATA SSDs are not supported on PERC12 firmware versions earlier than 8.8.0.0.18-26
- The SMART data of SATA SSDs is unavailable from iDRAC
- The default HDD cache policy is not updated to support the read-ahead operation
- Firmware downgrade operation may fail if the firmware version downgraded to does not have the supported feature set
- Unable to downgrade the firmware version of PERC12 to an older revision
- When secured drives are hot-removed or hot-inserted in the server, iDRAC doesn't generate the PD Unlock event
- During a Key Exchange Failure scenario in SEKM mode, native locked drives are Identified as "Locked with Foreign Key" in all interfaces
- After importing the foreign configuration of the associated global hot spare drive on a PERC12 series controller, the drive is still reported as both Online and global hot spare
- LED Operations using ESXCLI Commands for H965 Series controller is unavailable using VMware ESXi operating system
- Backplane slot count may be reported as 32 if there is an error with the backplane during discovery or runtime
- Single virtual disk performance or latency in hypervisor configurations
- Unable to discover or detect a PERC card
- Unable to install the Microsoft Windows operating system
- Only UEFI is supported and not BIOS
- A fault firmware state is detected
- Foreign configuration not found in HII
- Degraded state of virtual disks
- Boot-time errors
- Event log errors
- Application issues
- Memory errors
- Preserved Cache state
- Security key errors
- General issues
- PERC goes into Safe and Unresponsive state
- Enclosure state is indicated as faulty instead of need attention
- perccli2 commands and OS DUPs must have the controller host driver 8.0.0.69.0 for proper functioning
- PERC card has yellow bang in Windows operating system device manager
- PERC card not seen in operating systems
- Unlocked drives if not imported appear as locked
- Physical disk issues
- Lifecycle log indicates drive number as unknown
- An NVMe drive is not indicated as unsupported when EEDP is enabled
- Unexpected generation of incorrect physical AEN
- Unconfigured drives are not listed in the OS or Hardware Diagnostics
- Physical disk in failed state
- The PDR6 Error and Event message is saved in the log data when a new drive is inserted
- Unable to rebuild a fault tolerant virtual disk
- An NVMe drive is indicated as faulty when moving the drive to new backplane using hot-insertion
- Fatal error or data corruption reported
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot-spare
- Dedicated hot-spare disk fails during rebuild
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- Drive removal and insertion in the same slot generates a foreign configuration event
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- The Auto-Secure feature is not supported
- HII error messages
- Appendix—RAID description
- Getting help
- Documentation resources
Loading, Please wait
Physical disk in failed state
- Issue:
- One of the physical disks in the disk array is in the failed state.
- Corrective Action:
- Update the PERC cards to the latest firmware available on the support site and replace the drive.
Data is not available for the Topic
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\