PowerEdge Servers Error and Event Messages Reference Guide

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ISM—iDRAC Service Module Event Messages

ISM0000

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module is started on the operating system (OS) of server.
Detailed Description
The iDRAC Service Module is started on the OS of server.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0001

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module detected a OS to iDRAC Pass-through in the arg1 mode. Switch the OS to iDRAC Pass-through to a USB NIC mode.
Arguments
  • arg1 = mode
Detailed Description
The iDRAC Service Module detected a OS to iDRAC Pass-through mode as identified in the message. iDRAC Service Module will automatically connect to iDRAC after the OS to iDRAC Pass-through is configured to the USB NIC mode.
Recommended Response Action
Configure OS to iDRAC Pass-through to the USB NIC mode by running the commands: 1) racadm set idrac.os-bmc.PTMode usb-p2p 2) racadm set idrac.os-bmc.UsbNicIpAddress <ip address> 3) racadm set idrac.os-bmc.adminstate enabled.
Category
Audit (ISM = iDRAC Service Module)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0002

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The OS to iDRAC Pass-through is disabled. The iDRAC Service Module is currently enabling the OS to iDRAC Pass-through in the USB NIC mode.
Detailed Description
The OS to iDRAC Pass-through mode is disabled. The iDRAC Service Module is currently enabling the OS to iDRAC Pass-through mode in the USB NIC mode. This operation is done only for the first run of iDRAC Service Module. If OS to iDRAC Pass-through is disabled after this point of time, iDRAC Service Module will not be able to connect to iDRAC until user enables the OS-iDRAC Pass-through in the USB mode.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0003

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module is unable to discover iDRAC from the operating system of the server.
Detailed Description
The iDRAC Service Module could not successfully discover iDRAC from the server OS. However, the iDRAC Service Module will continue the discovery operation. Make sure that the IPMI drivers are enabled on the server operating system.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0004

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module has successfully started communication with iDRAC.
Detailed Description
The iDRAC Service Module has successfully started communication with iDRAC.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0005

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module has successfully restarted communication with iDRAC.
Detailed Description
The iDRAC Service Module has successfully restarted communication with iDRAC.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0006

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel.
Detailed Description
The iDRAC Service Module could not successfully communicate with iDRAC, because the OS to iDRAC Pass-through channel is not configured in the USB-NIC mode.
Recommended Response Action
Make sure that the OS to iDRAC Pass-through channel is configured only in the USB-NIC mode, and then retry the operation. To enable the OS-to-iDRAC Pass-through channel, run the following command in the order they are listed: 1) racadm set idrac.os-bmc.PTMode usb-p2p 2) racadm set idrac.os-bmc.UsbNicIpAddress <ip address> 3) racadm set idrac.os-bmc.adminstate enabled.
Category
Audit (ISM = iDRAC Service Module)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0007

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module communication with iDRAC has ended.
Detailed Description
The iDRAC Service Module ended communication with iDRAC over the OS to iDRAC Pass-through channel. This is because either iDRAC is being restarted or the OS to iDRAC Pass-through configuration is being changed. The iDRAC Service Module will continue to try connecting to iDRAC.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0008

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Some features of iDRAC Service Module will be disabled on this server, because OpenManage Server Administrator is running on the operating system (OS) of this server.
Detailed Description
iDRAC Service Module detected that OpenManage Server Administrator is running on the OS of this server. Therefore, one or more features of iDRAC Service Module will be disabled.
Recommended Response Action
End the OpenManage Server Administrator session. The features will be automatically started by iDRAC Service Module.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0009

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The features of iDRAC Service Module that were disabled will be enabled on this server, because OpenManage Server Administrator is not running on the operating system (OS) of this server.
Detailed Description
iDRAC Service Module detected that OpenManage Server Administrator is not running on the OS of this server. Therefore, one or more features of iDRAC Service Module that were earlier disabled are now enabled on this server.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0010

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module received a request from the arg1 to stop the services of Service Module.
Arguments
  • arg1 = requesting source name
Detailed Description
The iDRAC Service Module received a request from a source identified in the message to stop the Service Module services. For example, a requesting source can be an OS or iDRAC.
Recommended Response Action
If the requesting source is iDRAC, enable the iDRAC Service Module on the iDRAC before starting this service on the server OS. To enable the Service Module by using iDRAC GUI: Click Network, click OS to iDRAC Pass-through, and then click the USB NIC option. In the OS IP Address box , type an IP address, and then click Apply. To enable the module by using RACADM command, run the following command at the command line interface: racadm set idrac.servicemodule.ServiceModuleEnable enabled.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0011

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The server operating system (OS) is unable to start the iDRAC Service Module, because it is set to "disabled" in iDRAC.
Detailed Description
The server OS could not start the iDRAC Service Module, because the iDRAC Service Module disabled on iDRAC.
Recommended Response Action
Enable the iDRAC Service Module on the iDRAC before starting this service on the server OS, and then retry the operation. To enable the module by using iDRAC GUI: Click Network, click OS to iDRAC Pass-through, and then click the USB NIC option. In the OS IP Address box , type an IP address, and then click Apply. To enable the module by using RACADM command, run the following command at the command line interface: racadm set idrac.servicemodule. ServiceModuleEnable enabled.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0012

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module is successfully ended on the server operating system (OS).
Detailed Description
The iDRAC Service Module is successfully ended on the server OS.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0013

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The feature arg1 is enabled.
Arguments
  • arg1 = feature name
Detailed Description
The feature identified in the message is enabled by using the one of the iDRAC interfaces.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0014

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The feature arg1 is disabled.
Arguments
  • arg1 = feature name
Detailed Description
The feature identified in the message is disabled by using one of the iDRAC interfaces.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0015

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module detected a change in the host name of the server operating system (OS).
Detailed Description
The iDRAC Service Module detected a change in the host name of the server OS.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0016

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The BMC watchdog reset time is changed to arg1 seconds.
Arguments
  • arg1 = reset time
Detailed Description
The BMC watchdog reset time is changed to a value identified in the message.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0017

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The BMC watchdog auto-recovery action is changed from arg1 to arg2.
Arguments
  • arg1 = original action
  • arg2 = new action
Detailed Description
The BMC watchdog auto-recovery action is changed from the original action identified in the message to the new action identified in the message.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0018

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The OS Collector application is successfully started on the server operating system (OS).
Detailed Description
The OS Collector application is started on the server Operating System.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0019

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The OS Collector application did not start successfully on the server operating system (OS) because checksum verification did not succeed for some files.
Detailed Description
The OS Collector application did not start successfully on the server operating system (OS), because checksum verification did not succeed for some files.
Recommended Response Action
Do the following: 1) Retry the operation. 2) If the issue persists, reinstall the OS Collector on the iDRAC to the most recent version available, and then retry the operation.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0020

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The OS Collector application did not start successfully on the server operating system (OS) because the iDRAC emulated USB device with the OS Collector application was not found.
Detailed Description
The OS Collector application did not start successfully on the server operating system (OS) because the iDRAC emulated USB device with the OS Collector application was not found.
Recommended Response Action
Do the following: 1) Retry the operation. 2) If the issue persists, restart the iDRAC, and then retry the operation.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0021

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The OS Collector application did not start successfully on the server operating system (OS) because the OS Collector executable was not found.
Detailed Description
The OS Collector application did not start successfully on the server operating system (OS) because the OS Collector executable was not found.
Recommended Response Action
Do the following: 1) Retry the operation. 2) If the issue persists, reinstall the OS Collector on the iDRAC to the most recent version available, and then retry the operation.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0022

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The OS Collector application did not start successfully on the server operating system (OS) because the application encountered an error.
Detailed Description
The OS Collector application did not start successfully on the server operating system (OS) because the application encountered an error.
Recommended Response Action
Do the following: 1) Retry the operation. 2) If the issue persists, reinstall the OS Collector on the iDRAC to the most recent version available, and then retry the operation.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0023

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The WMI information feature is not supported on the installed versions of iDRAC Service Module and iDRAC firmware. For more information, see iDRAC Service Module 5.2.0.0 Users Guide
Detailed Description
The feature WMI Information is disabled. It will be enabled when a compatible iDRAC firmware is installed.
Recommended Response Action
WMI Information feature requires iDRAC firmware version within the range 2.00.00 to 6.xx.yy. Update the iDRAC firmware to the appropriate version to activate the WMI Information feature.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0024

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The NVMe Device arg1 is successfully prepared for removal from PCIe slot arg2.
Arguments
  • arg1 = NVMe device name
  • arg2 = sot number
Detailed Description
The NVMe Device identified in the message is successfully prepared for removal from the PCIe slot identified in the message.
Recommended Response Action
No further response action is required before removing the NVMe Device identified in the message. To enable the NVMe Device for use, remove and re-insert the device or restart the system with the device inserted.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0025

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to prepare the NVMe device arg1 for removal from the PCIe slot arg2 because of one or more of the following reasons: 1) NVMe device is busy, 2) NVMe device is not present or 3) NVMe driver is not installed.
Arguments
  • arg1 = NVMe device name
  • arg2 = slot number
Detailed Description
The NVMe device cannot be prepared for removal from (the PCIe slot identified in the message because of one or more of the following reasons: 1) NVMe device is busy, 2) NVMe device is not present or 3) NVMe driver is not present.
Recommended Response Action
Make sure of the following: 1) That the NVMe device identified in the message is not in use, 2) the NVMe device is present, and 3) NVMe device drive is installed.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0026

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Hard Reset operation is performed by system OS user arg1 from the operating system (OS) on date arg2.
Arguments
  • arg1 = user name
  • arg2 = datetime
Detailed Description
The iDRAC Hard Reset operation is performed by system OS user identified in the message from the operating system (OS) on the day-date-time-year identified in the message.
Recommended Response Action
The iDRAC may take up to 2 minutes to fully restart. Wait until the iDRAC is fully restarted before performing further operations with the iDRAC.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0027

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
An unprivileged user arg1 tried to perform an iDRAC Hard Reset operation from the operating system (OS).
Arguments
  • arg1 = user name
Detailed Description
An unprivileged user identified in the message tried to perform an iDRAC Hard Reset operation from the operating system (OS).
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0028

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to perform the iDRAC Hard Reset operation either because of an unsupported CPLD firmware version or the iDRAC Hard Reset feature is currently disabled on iDRAC.
Detailed Description
The iDRAC Hard Reset operation cannot be performed either because of an unsupported CPLD firmware version or the iDRAC Hard reset feature is currently disabled on iDRAC.
Recommended Response Action
Do one of the following: 1) Update the CPLD version by using iDRAC graphical user interface (GUI). 2) To enable the iDRAC Hard Reset feature by running RACADM command, enter the following at the command line interface (CLI): "racadm set idrac.servicemodule.idrachardreset enabled".
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0029

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to complete the iDRAC Hard Reset operation because BIOS on the server does not support this feature.
Detailed Description
Unable to complete the iDRAC Hard Reset operation because BIOS on the server does not support this feature.
Recommended Response Action
Install the required BIOS version and retry the operation. To know about the recommended BIOS version, see the iDRAC Users Guide available on the support site.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0030

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to complete the iDRAC Hard Reset operation because this feature is not supported on this platform.
Detailed Description
Unable to complete iDRAC Hard Reset operation because this feature is not supported on this platform.
Recommended Response Action
Refer to the platform Users Guide documentation for information about whether the iDRAC Hard Reset feature is available.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0031

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Full Power Cycle operation is triggered by the server operating system (OS) user arg1 from the OS on date arg2. However, the server components will be AC power cycled when the server is shut down.
Arguments
  • arg1 = user name
  • arg2 = datetime
Detailed Description
The Full Power Cycle operation is triggered by the server operating system (OS) user from the OS on date as identified in the message. However, the server components will be AC power cycled when the server is shut down.
Recommended Response Action
No response action is required. For information about Full powercycle, see the platform Users Guide available on the support site.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0032

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Full Power Cycle operation is successfully cancelled by the server operating system (OS) user arg1 from the OS on date arg2.
Arguments
  • arg1 = user name
  • arg2 = datetime
Detailed Description
The Full Power Cycle operation is successfully cancelled by the server operating system (OS) user from the OS on date as identified in the message.
Recommended Response Action
No response action is required. For information about Virtual AC powercycle, see the platform Users Guide available on the support site.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0033

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The user arg1, without necessary privileges, tried to perform a Full Power Cycle operation from the operating system (OS).
Arguments
  • arg1 = username
Detailed Description
The user identified in the message, without necessary privileges, tried to perform a Full Power Cycle operation from the operating system (OS).
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0034

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Auto Update feature successfully arg1 the iDRAC Service Module to version arg2, where the server operating system (OS) user is arg3.
Arguments
  • arg1 = requested Operation
  • arg2 = Version number
  • arg3 = user name
Detailed Description
The Auto Update feature successfully completed the task on the Host OS, where the server operating system (OS) user is as identified in the message.
Recommended Response Action
No response action required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0035

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The operating system (OS) collector service is successfully closed on the server OS.
Detailed Description
The operating system (OS) collector service is successfully closed on the server OS.
Recommended Response Action
No response action required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0036

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to successfully close the operating system (OS) collector service on the server OS because either the service is not responding or the service has already closed.
Detailed Description
The operating system (OS) collector service cannot be successfully closed on the server OS because either the service is not responding or the service has already closed.
Recommended Response Action
No response action required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0039

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The In-band SNMP Get feature is not functional because an unsupported iDRAC configuration is detected.
Detailed Description
The In-band SNMP Get feature is not functional because an unsupported iDRAC configuration is detected.
Recommended Response Action
The In-band SNMP Get feature will not be functional in the following scenarios. 1. When System Lockdown mode is enabled in iDRAC. To disable the System Lockdown mode by using the iDRAC GUI, click iDRAC Dashboard -> More Actions -> Turn off the System Lockdown Mode. By using the RACADM Command Line Interface (CLI), run the racadm set idrac.lockdown.Systemlockdown disabled command. 2. When local RACADM configuration is disabled in iDRAC. To enable the local RACADM configuration by using the iDRAC GUI: a) Click iDRAC Settings -> Services -> Local Configuration. b) From the Disable Local Configuration using RACADM drop-down menu, select Disabled. By using the RACADM Command Line Interface (CLI), run the racadm set iDRAC.LocalSecurity.LocalConfig disabled command. 3. When iDRAC SNMP v3 is disabled in iDRAC. To enable the SNMPv3 feature by using the iDRAC GUI: a) Click iDRAC Settings -> Services -> SNMP Agent -> SNMP Protocol. b) From the drop-down menu, select ALL (SNMP V1|V2|V3). By using the RACADM Command Line Interface (CLI), run the racadm set idrac.snmp.SNMPProtocol All command.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0041

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The host Operating System user arg1 created an ismtech user account as an iDRAC local user.
Arguments
  • arg1 = host OS UserName
Detailed Description
The host Operating System user <host OS UserName> created an ismtech user account as an iDRAC local user.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0042

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The host Operating System user arg1 deleted an ismtech user account from the list of iDRAC local users.
Arguments
  • arg1 = host OS UserName
Detailed Description
The host Operating System user <host OS UserName> deleted an ismtech user account from the list of iDRAC local users.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0044

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to create the user iSMSnmpUser on iDRAC because the username already exists. The SnmpGet via Host OS feature will be disabled.
Detailed Description
Unable to create the "iSMSnmpUser" user on iDRAC because the user already exists. The SnmpGet via Host OS feature will be disabled.
Recommended Response Action
Delete the existing "iSMSnmpUser" user by doing the following: 1) On the iDRAC Graphical User Interface (GUI), click iDRAC Settings -> Users. Delete the "iSMSnmpUser". To delete by using the RACADM command, run "racadm set idrac.user.Enable.0" and "racadm set idrac.user.UserName". 3) Enable the iSM SNMP get feature by using the iDRAC GUI: iDRAC Settings -> Settings -> iDRAC Service Module Setup. Select Enable SNMP Get via Host OS feature. By using the RACADM command: racadm set idrac.servicemodule.HostSNMPGet.1.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0045

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The In-band SNMP Get feature functionality is restored.
Detailed Description
The In-band SNMP Get feature functionality is restored.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0046

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The ismtech user account is deleted from the list of iDRAC local users because the 24-hours timer has expired.
Detailed Description
The ismtech user account is deleted from the list of iDRAC local users because the 24-hours timer has expired.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0047

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module (iSM) successfully connected with iDRAC by using the IPvarg1 protocol.
Arguments
  • arg1 = version
Detailed Description
The iDRAC Service Module (iSM) successfully connected with iDRAC by using the IP protocol version identified in the message.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0048

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
iDRAC is unable to communicate with the iDRAC Service Module (iSM) because of a Transport Layer Security (TLS) issue. The issue details: arg1.
Arguments
  • arg1 = TLS error details
Detailed Description
iDRAC is unable to communicate with the iDRAC Service Module (iSM) because of a Transport Security Layer (TLS) issue identified in the message.
Recommended Response Action
Reinstall the latest available iDRAC Service Module (iSM) on the host Operating System (OS) and retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0049

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module (iSM) is unable to communicate to the iDRAC because the client certificate is either unavailable or invalid.
Detailed Description
The iDRAC Service Module (iSM) is unable to communicate to the iDRAC because the client certificate is either unavailable or invalid.
Recommended Response Action
Reinstall the latest available iDRAC Service Module (iSM) on the host Operating System (OS) and retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution. For information about the installation procedure, see the ISM Users Guide available on the support site.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0050

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
iDRAC is unable to communicate with the iDRAC Service Module (iSM) because the iSM being installed on the host Operating System (OS) is not compatible with current iDRAC firmware version.
Detailed Description
iDRAC is unable to communicate with the iDRAC Service Module (iSM) because the iSM being installed on the host Operating System (OS) is not compatible with current iDRAC firmware version.
Recommended Response Action
Reinstall the latest available iDRAC Service Module (iSM) on the host Operating System (OS) and retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0054

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Periodic SMART log collection feature is enabled successfully.
Detailed Description
The Periodic SMART log collection feature is enabled successfully.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0055

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Periodic SMART log collection feature is disabled successfully.
Detailed Description
The Periodic SMART log collection feature is disabled successfully.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0056

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module is running with Limited Functionality Mode hence some features are unavailable. Possible reasons are: 1) OS-to-BMC Passthrough setting in iDRAC is disabled 2) USBNIC interface on the host OS does not have a configured IP address.
Detailed Description
The iDRAC Service Module (iSM) is currently working in the Limited Functionality Mode because of one of the two reasons identified in the message. iSM features that depend on OS-To-BMC Passthrough channel will be unavailable in the Limited Functionality mode. To switch iSM from the Limited Functionality Mode, enable the OS-to-BMC Passthrough mode on the iDRAC dashboard. Click Settings > Network Settings > OS-to-BMC Passthrough. To restore communication between iSM and iDRAC, try to repair or reinstall iSM on the host OS. For more information, see the iSM Users Guide available on the support site.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0057

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The iDRAC Service Module is running with Limited Functionality Mode hence some features are unavailable. Possible reasons are: 1) OS-to-BMC Passthrough setting in iDRAC is disabled 2) USBNIC interface on the host OS does not have a configured IP address.
Detailed Description
The iDRAC Service Module (iSM) is currently working in the Limited Functionality Mode because of one of the two reasons identified in the message. iSM features that depend on OS-To-BMC Passthrough channel will be unavailable in the Limited Functionality mode. To switch iSM from the Limited Functionality Mode, enable the OS-to-BMC Passthrough mode on the iDRAC dashboard. Click Settings > Network Settings > OS-to-BMC Passthrough. To restore communication between iSM and iDRAC, try to repair or reinstall iSM on the host OS. For more information, see the iSM Users Guide available on the support site.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0058

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Metric Injection feature of iDRAC Service Module (iSM) is not functional because of one or more reasons.
Detailed Description
The Metric Injection feature of iDRAC Service Module (iSM) is not functional because of one or more reasons.
Recommended Response Action
Do one or more of the following: 1) Enable the "iDRAC.Embedded.1#Telemetry.1#EnableMetricInjection" attribute in iDRAC. 2) Upgrade the iDRAC firmware to 6.10.00.00 or later. 3) On the iDRAC User Interface, click iDRAC Settings > Services >Webserver > Settings >Enabled. Restart iSM on the host operating system. 4) On the iDRAC User Interface, click iDRAC Settings > Services > Redfish > Enabled. Restart iSM on the host Operating System.
Category
Audit (ISM = iDRAC Service Module)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ISM0059

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The update interval of metric arg1 is changed from arg2 seconds to arg3 seconds.
Arguments
  • arg1 = Metric_ID
  • arg2 = Interval_in_seconds
  • arg3 = Interval_in_seconds_new
Detailed Description
The update interval of the metric identified in the message is changed.
Recommended Response Action
No response action is required.
Category
Audit (ISM = iDRAC Service Module)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

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