PowerEdge Servers Error and Event Messages Reference Guide
SUP—Firmware Update Job Event Messages
SUP0004
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to install the iDRAC firmware on the server because of a hardware dependency.
- Detailed Description
- The iDRAC firmware cannot be installed on the server due to a hardware dependency.
- Recommended Response Action
- Ensure that the installed firmware version is compatible with the server firmware version. For information about supported firmware versions, see the iDRAC Users Guide or Release Notes available on the support site.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP001
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Insufficient parameters provided.
- Detailed Description
- Insufficient Parameters provided for the WSMAN command.
- Recommended Response Action
- Make sure the parameters are correct and in the right number and format and retry the action.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP002
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Job creation failure.
- Detailed Description
- Could not create a new job because of a network error or an unresponsive iDRAC.
- Recommended Response Action
- Retry the action. If this fails, reboot the iDRAC.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP003
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid URI, target or reboot flag.
- Detailed Description
- One of the uniform resource input (URI) string, target or reboot flag parameters is missing or exceeds the prescribed length.
- Recommended Response Action
- Verify that the URI, target or reboot flag parameter values are correct and retry the action.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP005
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid reboot value.
- Detailed Description
- Reboot value specified is not supported.
- Recommended Response Action
- Verify the reboot value and retry the action. Current options available are 1) Power Cycle 2) Graceful shutdown without forced shutdown 3) Graceful shutdown with forced shutdown (~10 minutes wait time).
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP006
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Update package downloading - Delete failed.
- Detailed Description
- The DUP is being downloaded and the update cannot be deleted while the download is in progress.
- Recommended Response Action
- Wait until the update package is downloaded and retry the action. The download can take more than 5 minutes depending on network speed and size of the update package.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP007
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- iDRAC busy - Delete failed.
- Detailed Description
- The iDRAC communication channel is open and being used by another process; this can be caused by an open session of Lifecycle Controller or Unified Server Configurator locally on the server.
- Recommended Response Action
- If Lifecycle Controller / Unified Server Configurator (USC) is in use, wait until it has exited and retry the action. Otherwise retry after 30 seconds to check if network connectivity caused this error.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP009
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Driver pack update in progress - Delete failed.
- Detailed Description
- Because of the size of the driver pack, the update process removes the older version of the driver pack from the system before installing the newer version. For that reason, the driver pack update cannot be deleted.
- Recommended Response Action
- Wait for the Driver Pack update to complete. To revert to the previous version of the update, download and update the firmware to the version desired.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0100
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update operation failed.
- Detailed Description
- The firmware update operation failed.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0101
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to get firmware update status.
- Detailed Description
- Unable to get the update status.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0102
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid TFTP IP address specified.
- Detailed Description
- The TFTP IP Address specified is invalid.
- Recommended Response Action
- Specify a valid TFTP IP Address.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0103
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- TFTP IP address is not reachable.
- Detailed Description
- The specified TFTP server is not reachable.
- Recommended Response Action
- Check if the TFTP server is alive.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0104
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- TFTP Source path too long.
- Detailed Description
- The source path needs to be lesser than 64 characters.
- Recommended Response Action
- Enter a source path < 64 characters.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0105
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid firmware image
- Detailed Description
- The firmware image provided by the user is not valid.
- Recommended Response Action
- Provide a valid firmware image.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0106
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to locate firmware image file in specified path.
- Detailed Description
- There is no firmware image present at the specified path.
- Recommended Response Action
- Check if the firmware image is present at the specified path.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0107
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- File path too long.
- Detailed Description
- The file path provided as a parameter is too long.
- Recommended Response Action
- Shorten the length of the string given as file path by either moving the file or renaming the folders along the path.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0108
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A deployment or update operation is already in progress. Wait for the operation to conclude and then re-try.
- Detailed Description
- A deployment or update operation is already in progress. Wait for the operation to conclude and then re-try.
- Recommended Response Action
- Wait for the operation to conclude and then re-try.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0109
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A TFTP IP address has not been specified but is required.
- Detailed Description
- The firmware update cannot proceed without the TFTP IP address.
- Recommended Response Action
- Specify the TFTP IP address.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP011
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid Job ID specified.
- Detailed Description
- The specified Job ID was not found in the job queue.
- Recommended Response Action
- Verify the job ID and retry the action. Retrieve all open jobs by issuing the GetAllJobs command.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0110
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Uninitializing firmware update services. Please wait.
- Detailed Description
- The firmware update is being uninitialized.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0111
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Timeout waiting for firmware update process to complete.
- Detailed Description
- Firmware Update time-out occurred.
- Recommended Response Action
- Re-try the firmware update process.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0112
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The -p option is not currently supported for remote RACADM and the operating system being used.
- Detailed Description
- The requested option is not available for remote racadm/operating system.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0113
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- TFTP firmware update is currently disabled.
- Detailed Description
- The cfgRhostsFwUpdateTftpEnable object must be set.
- Recommended Response Action
- Set the cfgRhostsFwUpdateTftpEnable object in cfgRemoteHosts group using config subcommand.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0114
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update operation could not be completed successfully.
- Detailed Description
- The firmware update process failed.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0115
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A firmware update is currently in progress. Unable to reset the RAC at this time.
- Detailed Description
- The rac cannot be reset, while the firmware update is in progress.
- Recommended Response Action
- Wait for the firmware update to finish.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0116
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The RAC configuration has initiated restoration to factory defaults. Please wait up to a minute for this process to complete before accessing the RAC again.
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0117
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware rollback initiated successfully. The iDRAC will now reset to complete the firmware rollback operation.
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0118
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- iDRAC reset failed. Please reset the iDRAC manually to complete the firmware rollback operation.
- Detailed Description
- Success message.
- Recommended Response Action
- Manually reset the iDRAC.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0119
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware rollback failed
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0120
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Preparing for firmware update. Please wait.
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0121
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update in progress [arg1 percent complete]
- Arguments
- arg1 = Extent of completion
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0122
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update completed successfully
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0123
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update completed successfully. The RAC is in the process of resetting. Your connection will be lost. Please wait up to a minute before starting a new session.
- Detailed Description
- Success message.
- Recommended Response Action
- Re-connect to the iDRAC after a minute.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0124
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update is not currently in progress
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0125
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Current firmware update status is unknown
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0126
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update in progress. Please wait.
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0127
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Verifying firmware image
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0128
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Ready for firmware update
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0129
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Resetting the RAC. Please wait.
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP013
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Update in progress - Delete failed.
- Detailed Description
- The update process is underway and cannot be deleted.
- Recommended Response Action
- Do not try to delete the job when the update process is underway. To revert to the previous version of the update, download and update the firmware to the version desired or run the rollback command to go back to the previous version.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0130
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- TFTP firmware update has been initiated. This update process may take several minutes to complete.
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0131
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- FTP firmware update has been initiated. This update process may take several minutes to complete.
- Detailed Description
- Success message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP014
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unknown error - Delete failed.
- Detailed Description
- An unknown error was encountered while trying to delete the job.
- Recommended Response Action
- Retry the action. If this fails, reboot the iDRAC.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP015
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Input parameters values should not be NULL.
- Detailed Description
- One of the parameters specified received a NULL value that prevented the action from completing.
- Recommended Response Action
- Correct the parameter value and retry the command.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP016
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Job cannot be scheduled.
- Detailed Description
- Only jobs with the job status of Downloading / Downloaded / Pending Reboot can be scheduled.
- Recommended Response Action
- In case there is an update job, wait until the job status is Downloaded and then retry the action.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP017
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid start time.
- Detailed Description
- The specified start time is invalid.
- Recommended Response Action
- Start Time should be in the form YYYYMMDDHHMMSS. Or it should be TIME_NOW to specify an immediate update or reboot. Verify the specified start time and retry the action.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP018
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid until time.
- Detailed Description
- The specified until time is invalid.
- Recommended Response Action
- Until Time should be in the form YYYYMMDDHHMMSS. Verify the specified until time and retry the action.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP019
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Lifecycle Controller is not enabled.
- Detailed Description
- For 11G systems: System Services must be enabled to perform the requested operation. System Services has been disabled through the iDRAC configuration utility accessed by pressing CTRL+E on boot up or through a remote operation. For 12G and above generations : Lifecycle Controller must be enabled to perform the requested operation. Lifecycle Controller has been disabled by pressing F2 Setup, selecting iDRAC Configuration, and selecting Lifecycle Controller Settings on boot up or through a remote operation.
- Recommended Response Action
- For 11G systems: Use the iDRAC configuration utility to enable the System Services by pressing on the CTRL+E option on boot up at the targeted system. For 12G and above generations: Use F2 Setup, select iDRAC Configuration, and select Lifecycle Controller Settings, to enable the Lifecycle Controller on boot up of the targeted system.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP020
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The specified job was deleted
- Detailed Description
- The specified job was successfully deleted from the job queue.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0200
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware arg1 updated on the device arg2 will become effective after restarting the server.
- Arguments
- arg1 = firmwareVersion
- arg2 = deviceFQDD
- Detailed Description
- The firmware update on the device identified in the message will be become effective after restarting the server.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP021
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Diagnostics, Driver Pack or Lifecycle Controller update is a direct update and cannot be scheduled.
- Detailed Description
- Diagnostics and Lifecycle Controller or Unified Server Configurator updates are direct updates and cannot be scheduled.
- Recommended Response Action
- Do not schedule Lifecycle Controller or Unified Server Configurator or Diagnostics Jobs.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP022
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Job store has reached the maximum storage limit.
- Detailed Description
- JobStore file has exceeded the size limit. Delete all unneeded JobIDs from the job store.
- Recommended Response Action
- New JobID cannot be stored. Manually delete the failed jobs and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP023
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Duplicate JobID provided as inputs for scheduling.
- Detailed Description
- Duplicate/Invalid JobID was provided as input for scheduling.
- Recommended Response Action
- Verify the job ID and retry the action. Retrieve all open jobs by issuing the GetAllJobs command.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP024
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- InstanceID value provided for the update operation is invalid
- Detailed Description
- The InstanceID value provided for update operation is invalid.
- Recommended Response Action
- Enumerate inventory, copy the InstanceID value and provide that value for the update operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP025
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The command was successful
- Detailed Description
- Generic message to show that last command was successful.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP026
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The input value entered for the parameter arg1 is invalid.
- Arguments
- arg1 = parameter
- Detailed Description
- The value entered for the parameter identified in the message is invalid.
- Recommended Response Action
- Correct the specified input value and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP027
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Missing required parameter arg1
- Arguments
- arg1 = parameter
- Detailed Description
- The required parameter identified in the message is missing.
- Recommended Response Action
- Verify the required parameter value for the method is specified and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP028
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The GetRepoBasedUpdateList method did not complete successfully.
- Detailed Description
- The GetRepoBasedUpdateList method was not successfully executed because the InstallFromRepo method was not executed first.
- Recommended Response Action
- Execute InstallFromRepo method, and then retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP029
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the operation because the catalog name entered has either unsupported firmware packages or same version installed on the server.
- Detailed Description
- The operation cannot be completed because the catalog name entered has either unsupported firmware packages or same version installed on the server.
- Recommended Response Action
- Make sure a valid catalog is used which has applicable and supported Windows Update Packages in the repository.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP030
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Proxy IP and User Credential parameters are valid only if the ProxySupport parameter is TRUE.
- Detailed Description
- The value of the ProxySupport parameter must be TRUE if the Proxy IP and User Credentials need to be provided for the operation requested.
- Recommended Response Action
- Do not specify Proxy IP and User Credential parameters if the ProxySupport parameter is FALSE.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP031
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to schedule the update job because it is already scheduled or is running.
- Detailed Description
- Only update jobs with the job status of Downloading, Downloaded or Pending Reboot can be scheduled. A job that is in Running or Scheduled state cannot be scheduled.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP032
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to roll back the firmware version because one or more features that do not support the Rollback feature are currently enabled.
- Detailed Description
- The firmware version cannot be rolled back because one or more features that do not support the Rollback feature are currently enabled.
- Recommended Response Action
- Make sure that the features that do not support the Rollback feature are disabled, and then retry the operation. For example, if PERC SEKM is enabled then rolling back to a firmware version that does not support SEKM is not allowed. Therefore, disable SEKM on iDRAC or remove the SEKM-enabled PERC controller, and then try the rollback operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP033
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware version because one or more features that do not support the Firmware Update feature are currently enabled.
- Detailed Description
- The firmware version cannot be updated because one or more features that do not support the Firmware Update feature are currently enabled.
- Recommended Response Action
- Make sure that the features that do not support the Rollback feature are disabled, and then retry the operation. For example, if PERC SEKM is enabled then updating to a firmware version that does not support SEKM is not allowed. Therefore, disable SEKM on iDRAC or remove the SEKM-enabled PERC controller, and then try the rollback operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0501
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid catalog file.
- Detailed Description
- The catalog file is not in the supported XML format, or the catalog file is corrupted.
- Recommended Response Action
- Do one of the following: 1) If the catalog file is customized, recreate the file using Repository Manager, and retry the operation. 2) Update the catalog file from the service providers FTP server and retry the operation. 3) Update the catalog file from the System Update Utility media or from the System Build Update Utility media and retry the operation. For more information, see Lifecycle Controller Users Guide.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0502
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to collect system inventory.
- Detailed Description
- iDRAC is unable generate the inventory file or the inventory file received from iDRAC is faulty. For more information about the failure, see Lifecycle Log.
- Recommended Response Action
- Retry the operation. If the problem persists do the following: 1) Turn off the system and disconnect the power cord. 2) Wait for five seconds. 3) Reconnect the power cord and turn on the system. 4) Press the <F10> key to re-enter Lifecycle Controller, and retry the operation. If the problem continues to persist, update iDRAC firmware to the latest version, and retry the operation.If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0503
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to retrieve the system ID.
- Detailed Description
- Unable to retrieve the system ID from BIOS.
- Recommended Response Action
- Retry the operation. If the problem persists, do one of the following: 1) Reboot the system and retry the operation. 2) Update the BIOS firmware to the latest version and retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0504
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to authenticate the catalog file in the update repository.
- Detailed Description
- The catalog file in the update repository is not digitally signed.
- Recommended Response Action
- Use a repository that has the catalog file from a trusted source and retry the operation. If the catalog is from a trusted source, click OK to proceed without digital signature verification.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0505
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Corrupt catalog file.
- Detailed Description
- The catalog file in the selected repository is corrupt.
- Recommended Response Action
- Select a repository with a valid catalog file, and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0506
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to decompress the catalog file.
- Detailed Description
- The catalog file in the selected repository is corrupt or compressed in an unsupported format.
- Recommended Response Action
- Select a repository with a valid catalog file, and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0507
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to download the Update Packages from the FTP server.
- Detailed Description
- The FTP server setting details are incorrect.
- Recommended Response Action
- Enter the correct FTP server settings details, and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0511
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to find Diagnostics application.
- Detailed Description
- The Diagnostic application (Embedded Preboot System Assessment - Enterprise UEFI Diagnostics) is not installed or is corrupt.
- Recommended Response Action
- Update the Diagnostics application using the Firmware Update feature in Lifecycle Controller. For the latest Update Packages, If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0513
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to access the Update Package.
- Detailed Description
- The specified filename path to the Update Package is incorrect.
- Recommended Response Action
- Enter the correct file path where the Update Package is located and retry the operation. If the problem persists, reboot the system and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0514
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to perform firmware rollback.
- Detailed Description
- An internal error occurred while performing firmware rollback operation.
- Recommended Response Action
- Exit the Firmware Rollback wizard and retry the operation. If the problem persists, reboot the system and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0515
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to authenticate the Update Package signature.
- Detailed Description
- Lifecycle Controller was unable to authenticate the Update Package digital signature. The Update Package will not be applied unless it has a valid digital signature.
- Recommended Response Action
- Download the latest Update Package from your service provider and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0516
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Updating firmware for arg1 to version arg2.
- Arguments
- arg1 = component
- arg2 = version
- Detailed Description
- Do not turn off the system while firmware update is in progress.
- Recommended Response Action
- No response action required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0517
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the arg1 firmware to version arg2 because the operation is not supported or the device is in a locked state or the device is not present in the target system.
- Arguments
- arg1 = component
- arg2 = version
- Detailed Description
- The firmware image specified in the operation did not apply successfully. An internal error may have occurred because the operation may not be supported, or the device is not present in the target system or disabled for performing the update. For BOSS controller, the device may be in a locked state.
- Recommended Response Action
- 1) Identify and download the latest firmware version that corresponds to the component being updated in the target system inventory, and retry the operation. For a list of supported firmware versions, refer to the iDRAC Users Guide available on the support site. 2) Enable the CSIOR if disabled, reboot the host, complete the CSIOR operation and retry the operation. Refer the iDRAC/ LC Users Guide available on the support site for procedure to enable the CSIOR. 3) Enable the component if disabled, and retry the operation. 4) Add the component if not present in the target system, complete the CSIOR operation and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0518
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Successfully updated the arg1 firmware to version arg2.
- Arguments
- arg1 = component
- arg2 = version
- Detailed Description
- The specified firmware for the component was successfully updated.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0519
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to validate firmware image for arg1.
- Arguments
- arg1 = component
- Detailed Description
- The update firmware image operation is unable to process the firmware image provided. The image is invalid or incompatible with the installed component.
- Recommended Response Action
- Retry the operation. If the problem persists, download the latest Update Package from your service provider and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0520
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the arg1 firmware to version arg2.
- Arguments
- arg1 = component
- arg2 = version
- Detailed Description
- The firmware update operation for the component did not complete due to an internal error.
- Recommended Response Action
- Retry the operation. If the problem persists, download the latest Update Package from your service provider and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0522
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the BIOS firmware because write protection is enabled.
- Detailed Description
- Write protection is enabled for the BIOS image and local BIOS update is disabled.
- Recommended Response Action
- To flash the BIOS locally, enable local BIOS update by selecting System Setup.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0525
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to verify the digital signature of the Update Package.
- Detailed Description
- Unable to verify the digital signature of the Update Package.
- Recommended Response Action
- Download the latest Update Package from your service provider and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0526
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to continue with firmware update.
- Detailed Description
- Unable to continue the firmware update because the catalog file or the update package is corrupt.
- Recommended Response Action
- Retry the operation. If the issue persists, download the latest Update Package or Catalog file from your service provider and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0527
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Update Package is not supported for this system.
- Detailed Description
- The Update Package does not have this system in the supported platform list.
- Recommended Response Action
- Download the latest Update Package from your service provider and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0528
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to generate a firmware comparison table.
- Detailed Description
- An internal error occurred in the Lifecycle Controller while generating the firmware comparison report.
- Recommended Response Action
- Exit the Platform Update wizard and retry the operation. If the problem persists, update the Lifecycle Controller firmware to the latest version and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0529
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to access repository.
- Detailed Description
- The selected USB drive is disconnected.
- Recommended Response Action
- Make sure the USB drive is connected and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0530
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Incorrect repository path location.
- Detailed Description
- The catalog repository path entered is not accessible.
- Recommended Response Action
- Retry the operation with the correct catalog repository path.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0531
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to install the Update Packages.
- Detailed Description
- The repository location is invalid or the repository does not contain the Update Packages.
- Recommended Response Action
- Enter another repository location that contains the desired Update Packages and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0532
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The repository contains corrupt Update Packages.
- Detailed Description
- The repository contains corrupt Update Packages.
- Recommended Response Action
- Enter another repository location that contains the desired Update Packages and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0533
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to download the update package files from the FTP server.
- Detailed Description
- The file cannot be downloaded from FTP share due to network issues.
- Recommended Response Action
- Check network connection and retry download. If the issue persists, reconfigure the network settings and retry.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0534
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to locate the catalog file.
- Detailed Description
- The catalog file cannot be found in the specified location.
- Recommended Response Action
- Specify the correct repository location and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0535
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Updating arg1.
- Arguments
- arg1 = component and version
- Detailed Description
- Component firmware update is in progress.
- Recommended Response Action
- No response action is required. Do not turn off the system while the update is in progress.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0536
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Successfully updated arg1.
- Arguments
- arg1 = component and version
- Detailed Description
- Component firmware update was successful.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0537
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to continue the firmware update.
- Detailed Description
- Unable to continue the firmware update due to an internal error.
- Recommended Response Action
- Reboot the system and retry. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0538
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update arg1.
- Arguments
- arg1 = component and version
- Detailed Description
- Unable to update firmware due to one the following:1) Update Package is not supported. 2) Trusted Platform Module feature is enabled in BIOS settings.
- Recommended Response Action
- Retry the operation. If the problem persists, do one of the following and retry the operation: 1) Download the latest Update Package from your service provider. 2) Disable the Trusted Platform Module feature in BIOS settings. 3) Update the Lifecycle Controller firmware to the latest version.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0539
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Update Packages missing in the repository.
- Detailed Description
- Update Packages are missing from the specified repository.
- Recommended Response Action
- Enter another repository location that contains the desired Update Packages and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0540
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to install update packages because of insufficient space in the iDRAC.
- Detailed Description
- The update packages cannot be installed because of insufficient space in the iDRAC even after deleting firmware installation files stored in the Rollback feature.
- Recommended Response Action
- Delete Lifecycle Controller related data by using the Repurpose or Retire System features, and then retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0541
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The maximum disk space (storage capacity) for storing firmware image files is reached. The rollback firmware image file of arg1 was deleted to create free disk space.
- Arguments
- arg1 = firmware name
- Detailed Description
- The maximum disk space (storage capacity) for storing firmware image files is reached. The rollback firmware image file identified in the message was deleted to create free disk space.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0542
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the arg1 firmware to version arg2 due to an authentication failure.
- Arguments
- arg1 = component
- arg2 = version
- Detailed Description
- The firmware cannot be updated because the file identified in the message is not authentic. The firmware image file may be corrupted.
- Recommended Response Action
- Retry the operation. If the issue persists, download the latest Update Package from the support site and retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0543
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the device firmware version because the Lifecycle Controller detected an unsupported version arg1 of the Firmware Management Protocol Device Firmware Descriptor. The supported versions are arg2.
- Arguments
- arg1 = version number
- arg2 = version numbers
- Detailed Description
- The device firmware version cannot be updated because the Lifecycle Controller detected an unsupported version of the Firmware Management Protocol Device Firmware Descriptor as identified in the message.
- Recommended Response Action
- If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0544
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- To make the arg1 run with newly updated firmware, manually power cycle the server.
- Arguments
- arg1 = component
- Detailed Description
- To make thecomponent identified in the messagerun with newlyupdated firmware, manually power cycle the server.
- Recommended Response Action
- Do one of the following to power cycle (cold-boot) the server. 1) On the iDRAC GUI, click Power Cycle System (cold boot). 2) At the RACADM Command Line Interface (CLI), run the following command: racadm serveraction powercycle.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0545
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- To make the arg1 run with newly updated firmware, manually AC power cycle the server.
- Arguments
- arg1 = component
- Detailed Description
- To make the component identified in the messagerun with newlyupdated firmware, manually ACpower cycle the server.
- Recommended Response Action
- Do the following to AC power cycle the server. 1) Pull the power cords out of the system. 2) Wait for 30 seconds. 3) Install the power cords back in to the system.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0546
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the update operation because the Update Package type used is not supported by the Lifecycle Controller UI.
- Detailed Description
- The update operation cannot be completed because the Update Package type used is not supported by the Lifecycle Controller user interface.
- Recommended Response Action
- Do one the following and retry the operation: 1) Make sure that the Update Package is supported by the Lifecycle Controller user interface. 2) Use other interfaces such as iDRAC Graphical User Interface (GUI) or RACADM Command Line Interface (CLI). For information about the supported Update Packages, see the Lifecycle Controller Users Guide available on the support site.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0547
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of the component arg1 to version arg2 because the operation was abruptly stopped.
- Arguments
- arg1 = componentName
- arg2 = versionNum
- Detailed Description
- The firmware image specified in the operation did not apply successfully. An internal error may have occurred because the operation may not be supported, or the device is not present in the target system or disabled for performing the update. For BOSS controller, the device may be in a locked state.
- Recommended Response Action
- 1) Identify and download the latest firmware version that corresponds to the component being updated in the target system inventory, and retry the operation. For a list of supported firmware versions, refer to the iDRAC Users Guide available on the support site. 2) Enable the CSIOR if disabled, reboot the host, complete the CSIOR operation and retry the operation. Refer the iDRAC/ LC Users Guide available on the support site for procedure to enable the CSIOR. 3) Enable the component if disabled, and retry the operation. 4) Add the component if not present in the target system, complete the CSIOR operation and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0548
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of the component arg1 to version arg2 because the firmware image file is unavailable in the Update Package.
- Arguments
- arg1 = componentName
- arg2 = versionNum
- Detailed Description
- The firmware image specified in the operation did not apply successfully. An internal error may have occurred because the operation may not be supported, or the device is not present in the target system or disabled for performing the update. For BOSS controller, the device may be in a locked state.
- Recommended Response Action
- 1) Identify and download the latest firmware version that corresponds to the component being updated in the target system inventory, and retry the operation. For a list of supported firmware versions, refer to the iDRAC Users Guide available on the support site. 2) Enable the CSIOR if disabled, reboot the host, complete the CSIOR operation and retry the operation. Refer the iDRAC/ LC Users Guide available on the support site for procedure to enable the CSIOR. 3) Enable the component if disabled, and retry the operation. 4) Add the component if not present in the target system, complete the CSIOR operation and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0549
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of the component arg1 to version arg2 because the update operation is not supported.
- Arguments
- arg1 = componentName
- arg2 = versionNum
- Detailed Description
- The firmware image specified in the operation did not apply successfully. An internal error may have occurred because the operation may not be supported, or the device is not present in the target system or disabled for performing the update. For BOSS controller, the device may be in a locked state.
- Recommended Response Action
- 1) Identify and download the latest firmware version that corresponds to the component being updated in the target system inventory, and retry the operation. For a list of supported firmware versions, refer to the iDRAC Users Guide available on the support site. 2) Enable the CSIOR if disabled, reboot the host, complete the CSIOR operation and retry the operation. Refer the iDRAC/ LC Users Guide available on the support site for procedure to enable the CSIOR. 3) Enable the component if disabled, and retry the operation. 4) Add the component if not present in the target system, complete the CSIOR operation and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0550
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of the component arg1 to version arg2 because the update operation was abruptly stopped. The reason for abrupt stoppage: arg3.
- Arguments
- arg1 = componentName
- arg2 = versionNum
- arg3 = reason
- Detailed Description
- The firmware image specified in the operation did not apply successfully. An internal error may have occurred because the operation may not be supported, or the device is not present in the target system or disabled for performing the update. For BOSS controller, the device may be in a locked state.
- Recommended Response Action
- 1) Identify and download the latest firmware version that corresponds to the component being updated in the target system inventory, and retry the operation. For a list of supported firmware versions, refer to the iDRAC Users Guide available on the support site. 2) Enable the CSIOR if disabled, reboot the host, complete the CSIOR operation and retry the operation. Refer the iDRAC/ LC Users Guide available on the support site for procedure to enable the CSIOR. 3) Enable the component if disabled, and retry the operation. 4) Add the component if not present in the target system, complete the CSIOR operation and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0551
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the update operation because the Update Package is not supported by the Lifecycle Controller user interface.
- Detailed Description
- The update operation cannot be completed because the Update Package used is not supported by the Lifecycle Controller user interface.
- Recommended Response Action
- Do one of the following and retry the operation: 1) Make sure that the Update Package is supported by the Lifecycle Controller user interface. 2) Use other interfaces such as iDRAC Graphical User Interface (GUI). For information about the supported Update Packages, see the Lifecycle Controller Users Guide available on the support site.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0552
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware because the Update list is empty.
- Detailed Description
- The firmware cannot be updated because the Update list is empty.
- Recommended Response Action
- Upload the Update Package to the Update list by using the Simple Update API.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0553
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to schedule update jobs because of an internal issue.
- Detailed Description
- The update jobs cannot be schedule because of an internal issue.
- Recommended Response Action
- Retry the operation after some time. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0554
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the Redfish SimpleUpdate operation with OnStartUpdateRequest option because the Remote Share Authentication feature is not supported for this operation.
- Detailed Description
- The Redfish SimpleUpdate operation with the OnStartUpdateRequest option cannot be started because the Remote Share Authentication feature is not supported for this operation.
- Recommended Response Action
- Do one of the following: 1) Try the operation by using a Remote Share that does not require authentication. 2) Try the Redfish SimpleUpdate operation without using the OnStartUpdateRequest option.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0555
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A BIOS Update job arg1 failed because of iDRAC low memory.
- Arguments
- arg1 = JID
- Detailed Description
- A BIOS Update job failed due to iDRAC low memory. For more information, see the Job Queue.
- Recommended Response Action
- 1) Review the LC log for related update configuration, or collection job errors.2) Reset iDRAC and retry the operation.3) If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0556
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start or complete the firmware update operation because of internal issue identified in arg1.
- Arguments
- arg1 = error code
- Detailed Description
- The firmware update operation cannot be started or completed because of internal issue identified in the error code identified in the message. Share the SupportAssist log data and the debug logs option enabled with your service provider.
- Recommended Response Action
- Do the following: a) Power off the server and disconnect the power cord. b) Wait for 10 seconds, reconnect the power cord, power on the server, wait for iDRAC to be fully ready and device to be available in the firmware inventory, and then retry the firmware update operation. c) If the issue persists, update iDRAC firmware to the latest version, and then retry the operation. d) If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0557
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to perform the Power Supply Unit (PSU) firmware update operation because the PSU redundancy policy is set as No Redundant and one or more sleds is powered on.
- Detailed Description
- The Power Supply Unit (PSU) firmware update operation cannot be completed because the PSU redundancy policy is set as No Redundant and one or more sleds is powered on.
- Recommended Response Action
- Update the Power Supply Unit (PSU) firmware by doing one of the following: 1) Change the PSU redundancy policy to A/B Grid Redundant by running the following RACADM command: racadm set system.serverpwr.psredpolicy 0|1. 2) Power off all the sleds and retry the PSU firmware update operation. 3) For more information, see the iDRAC RACADM CLI Guide.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0558
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to perform the Power Supply Unit (PSU) firmware update operation because the status of one PSU is defective.
- Detailed Description
- The Power Supply Unit (PSU) firmware update operation cannot be completed because the status of one PSU is defective.
- Recommended Response Action
- Manually reseat the defective PSU and retry the PSU firmware update operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0559
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the GPU firmware version because the internal USB port is disabled.
- Detailed Description
- The GPU firmware cannot be updated because the internal USB port is disabled.
- Recommended Response Action
- Enable the USB port by doing one of the following: 1) On the BIOS page, set the "iDRAC Direct USB Port" option to "On". 2) On the iDRAC GUI: Click Configuration >BIOS Settings >Integrated Devices. 2a) Set the iDRAC Direct USB Port to On 3) Run the following RACADM command at the RACADM CLI: racadm set BIOS.IntegratedDevices.UsbManagedPort On 4) After enabling the USB port, to apply modified value, create a configuration job and restart the system.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0560
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The integrated USB port is currently disabled, which may affect certain GPU-related functionalities, such as GPU component firmware inventory and firmware updates.
- Detailed Description
- The integrated USB port is currently disabled, which may affect certain GPU-related functionalities, such as GPU component firmware inventory and firmware updates.
- Recommended Response Action
- To enable the USB port, do the following. Else, no response action is required: 1) On the BIOS page, set the "iDRAC Direct USB Port" option to "On". 2) On the iDRAC GUI: Click Configuration >BIOS Settings >Integrated Devices. 2a) Set the iDRAC Direct USB Port to On 3) Run the following RACADM command at the RACADM CLI: racadm set BIOS.IntegratedDevices.UsbManagedPort On 4) After enabling the USB port, to apply the modified value, create a configuration job and restart the system.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0561
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Power Supply Unit (PSU) firmware because of unavailability of PSU redundancy.
- Detailed Description
- The Power Supply Unit (PSU) firmware cannot be updated because the PSU redundancy is unavailable. This is because of a non-operational PSU or the power redundancy mode is not enabled.
- Recommended Response Action
- Update the Power Supply Unit (PSU) firmware after making sure that the System Board PSU Redundancy is already set to "Full Redundant" by running the following RACADM command: "racadm getsensorinfo". If already in this mode, check to ensure that both the PSUs are operational.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0562
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the arg1 firmware to version arg2 because of: arg3.
- Arguments
- arg1 = runtime Component name
- arg2 = runtime version number
- arg3 = runtime failure message
- Detailed Description
- The firmware identified in the message cannot be successfully updated. An internal error has occurred because the operation may not be supported, the device is not present in the target system, or disabled for performing the update. For a BOSS controller, the device may be in a locked state.
- Recommended Response Action
- 1) Identify and download the latest firmware version that corresponds to the component being updated in the target system inventory and retry the operation. Refer to the Drivers & Downloads section of the support page for the latest firmware of your PowerEdge server model. 2) Add the component if not present in the target system, complete the CSIOR operation, and then retry the operation. 3) Enable the component if disabled and retry the operation. 4) Ensure the Collect System Inventory on Reboot (CSIOR) feature is enabled. Restart the host device and allow inventory collection to complete. For more information, see the iDRAC Users Guide available on the support site. 5) If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP0563
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update job arg1, for the component arg2, is successfully completed. However, the job exceeded the defined DUP update time.
- Arguments
- arg1 = jobID
- arg2 = FQDD
- Detailed Description
- The firmware update job identified in the message is successfully completed. However, the job exceeded the defined DUP update time. This timeout may have occurred because iDRAC took longer than expected to boot or the system clock synchronization took longer than expected.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1901
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update initializing.
- Detailed Description
- Firmware update initializing.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1902
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update stopping services.
- Detailed Description
- Firmware update stopping services.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1903
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update verify image headers.
- Detailed Description
- Firmware update verify image headers.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1904
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update checksumming image.
- Detailed Description
- Firmware update checksumming image.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1905
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update programming flash.
- Detailed Description
- Firmware update programming flash.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1906
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update successful.
- Detailed Description
- Firmware update successful.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1907
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update failed.
- Detailed Description
- Firmware update failed.
- Recommended Response Action
- Reacquire the appropriate image from the original source and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1908
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update failed checksum.
- Detailed Description
- Firmware update failed checksum.
- Recommended Response Action
- Reacquire the image from the original source and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1909
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update failed image download.
- Detailed Description
- Firmware update failed image download.
- Recommended Response Action
- Check that the image is available and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1910
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update is not pending.
- Detailed Description
- Firmware update is not pending.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1911
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update initialization complete.
- Detailed Description
- Firmware update initialization complete.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1912
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Firmware update RAC recover successful.
- Detailed Description
- Firmware update RAC recover successful.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1913
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A non-production firmware update operation is initiated.
- Detailed Description
- A non-production firmware update operation is initiated.
- Recommended Response Action
- No response is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1914
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A non-production firmware update operation is successfully completed.
- Detailed Description
- A non-production firmware update operation is successfully completed.
- Recommended Response Action
- No response is required.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP1915
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the version of a non-production firmware because iDRAC cannot authenticate the non-production firmware.
- Detailed Description
- The version of a non-production firmware cannot be updated because iDRAC cannot authenticate the non-production firmware.
- Recommended Response Action
- Reacquire the firmware image file from the original source and retry the operation.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP701
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to perform the Firmware Operation because of unknown issue in either iDRAC or BMC. See the message: arg1.
- Arguments
- arg1 = SUP0701
- Detailed Description
- The Firmware Recovery operation cannot be performed because of an unknown issue in either iDRAC or Baseboard Management Controller (BMC).
- Recommended Response Action
- Perform an AC Power Cycle operaton by doing the following: 1) Disconnect the power cords from the server. 2) Wait for 30 seconds. 3) Reconnect the power cords to the server. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP702
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to recover the arg1 firmware data from the USB drive. See the message:SUP0702.
- Arguments
- arg1 = arg1
- Detailed Description
- The firmware identified in the message cannot be recovered from the USB drive.
- Recommended Response Action
- Ensure the following and retry the action. Current Options available are:1) USB must be connected to rear top USB Port.2) Ensure recommended folder structure is followed.3) USB must have one partition and it should be ext4 or FAT.4) Ensure compatible recovery firmware is present in USB.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP703
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The arg1 firmware auto-recovery operation is still in progress.
- Arguments
- arg1 = arg1
- Detailed Description
- The firmware recovery operation identified in the message is in progress. It can be from different sources such as DUP in USB, superset, or maser partition.
- Recommended Response Action
- Wait for the iDRAC, Baseboard Management Controller (BMC), or CPLD firmware auto-recovery operation to complete, and then retry the operation. This operation can take a few minutes.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SUP704
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the arg1 firmware auto-recovery operation. The maximum number of attempts permitted are over. Contact your Technical Support team.
- Arguments
- arg1 = arg1
- Detailed Description
- The firmware auto recovery operation cannot be completed.
- Recommended Response Action
- Perform an AC Power Cycle operaton by doing the following: 1) Disconnect the power cords from the server. 2) Wait for 30 seconds. 3) Reconnect the power cords to the server. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SUP = Firmware Update Job)
- Severity
- Critical
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
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