PowerEdge Servers Error and Event Messages Reference Guide
SWU—Software Change Event Messages
SWU001
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The expander or storage enclosure processor firmware is successfully updated.
- Detailed Description
- The expander or storage enclosure processor firmware is successfully updated.
- Recommended Response Action
- No response action is required.
- Category
- Storage (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU002
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The backplane firmware update did not complete successfully.
- Detailed Description
- The expander or storage enclosure processor firmware update did not complete successfully.
- Recommended Response Action
- Check the Storage Enclosure Backplane type and the Firmware version and make sure they are appropriately matched, and then retry the operation. For more information, see the platform Owners Manual.
- Category
- Storage (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU003
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to set drive slot offset for backplane bay arg1.
- Arguments
- arg1 = bay ID
- Detailed Description
- Unable to set drive slot offset for backplane bay identified in the message.
- Recommended Response Action
- Check the iDRAC and Storage Enclosure Backplane firmware versions and make sure they are up to date. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Storage (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU004
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid drive type detected in bay arg1, slot arg2.
- Arguments
- arg1 = Bay ID
- arg2 = slot ID
- Detailed Description
- An invalid drive type is detected in the bay and slot identified in the message. For example, a SATA drive is installed in a PCIe-only slot.
- Recommended Response Action
- Check the drive type and make sure the drive technology is compatible with the backplane technology type.
- Category
- Storage (SWU = Software Change)
- Severity
- Warning
- LCD Message
- Invalid Drive Type Detected
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU005
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The invalid drive type detected in bay arg1, slot arg2 has been resolved.
- Arguments
- arg1 = bay ID
- arg2 = slot ID
- Detailed Description
- The invalid drive type in the bay and slot identified in the message has been resolved.
- Recommended Response Action
- No response action is required.
- Category
- Storage (SWU = Software Change)
- Severity
- Informational
- Trap/EventID
- 4267
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU006
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware version of arg1 arg2 because of the reason indicated in the status code arg3.
- Arguments
- arg1 = name
- arg2 = subEntity
- arg3 = status Code
- Detailed Description
- The firmware version of the sub-entity cannot be updated because of the reason indicated in the status code identified in the message.
- Recommended Response Action
- Make sure that the firmware version and device type are compatible, and then retry the operation. If it does not solve the issue, perform an AC Cycle operation, and then retry. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolutionand provide the status code indicated in the message.
- Category
- Storage (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU007
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware was successfully updated for arg1 arg2.
- Arguments
- arg1 = name
- arg2 = sub-entity
- Detailed Description
- The firmware was successfully updated for the sub-entity identified in the message.
- Recommended Response Action
- No response action is required.
- Category
- Storage (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU008
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to set location for backplane bay arg1.
- Arguments
- arg1 = bay ID
- Detailed Description
- Unable to set location for backplane bay identified in the message.
- Recommended Response Action
- Check the iDRAC and Storage Enclosure Backplane firmware versions and make sure they are up to date. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Audit (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8500
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The arg1 request to Lifecycle Controller on server arg2 was not successful.
- Arguments
- arg1 = update/reinstall/rollback
- arg2 = slot number
- Detailed Description
- This message is displayed when:1) A reboot job is unable to provide a valid reboot ID.2) The WSMAN command to set up a job queue on Lifecycle Controller was not successful.
- Recommended Response Action
- Retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8501
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The reinstall/rollback request to Lifecycle Controller on server arg1 was not successful.
- Arguments
- arg1 = slot number
- Detailed Description
- This message is displayed when:1) A reboot job is unable to provide a valid reboot ID.2) The WSMAN command to set up a job queue on Lifecycle Controller was not successful.
- Recommended Response Action
- Retry the operation. If the error persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8502
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A arg1 request was submitted to the Lifecycle Controller on server arg2.
- Arguments
- arg1 = update/reinstall/rollback
- arg2 = slot number
- Detailed Description
- The specified Lifecycle Controller operation is successfully submitted and the operation will be executed on the basis of scheduling criteria.
- Recommended Response Action
- No response action required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8503
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A reinstall/rollback request was submitted to the Lifecycle Controller on server arg1.
- Arguments
- arg1 = slot number
- Detailed Description
- The specified Lifecycle Controller operation is successfully submitted and the operation will be executed on the basis of scheduling criteria.
- Recommended Response Action
- No response action required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8504
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Successfully scheduled the arg1 operation on the server arg2.
- Arguments
- arg1 = update/reinstall/rollback
- arg2 = slot number
- Detailed Description
- The specified Lifecycle Controller operation is successfully submitted and the operation will be executed on the basis of scheduling criteria.
- Recommended Response Action
- No response action required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8505
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Successfully scheduled the reinstall/rollback operation on the server arg1.
- Arguments
- arg1 = slot number
- Detailed Description
- The specified Lifecycle Controller operation is successfully submitted and the operation will be executed on the basis of scheduling criteria.
- Recommended Response Action
- No response action required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8506
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Completed the Firmware update operation for CMCarg1.
- Arguments
- arg1 = slot number
- Detailed Description
- Completed the Firmware update operation for the CMC identified in the message.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Filter Visibility, LC Log*, Chassis Event Proxy*
SWU8513
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Successfully updated the IOM infrastructure firmware of slot arg1.
- Arguments
- arg1 = slot number
- Detailed Description
- The firmware update operation of IOM infrastructure is successful.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8514
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the IOM infrastructure firmware of slot arg1. ErrorCode=0xarg2.
- Arguments
- arg1 = slot number
- arg2 = error no
- Detailed Description
- The IOM infrastructure firmware update operation is not successful.
- Recommended Response Action
- Reacquire the Image file from the source folder, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8515
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the IOM firmware. Update Initiation was not successful. ErrorCode=0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The IOM firmware update operation was not successful. Unable to initiate the Update process.
- Recommended Response Action
- Retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8516
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iDRAC firmware on the server in slot arg1. Transfer is not successful. ErrorCode=0xarg2.
- Arguments
- arg1 = slot number
- arg2 = error no
- Detailed Description
- iDRAC firmware update operation was not successful. The firmware Image file could not be transferred.
- Recommended Response Action
- Make sure the iDRAC firmware Image file is available in the given path and retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8517
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iDRAC firmware on the server in slot arg1. The Image file is not accessible. ErrorCode=0xarg2.
- Arguments
- arg1 = slot number
- arg2 = error no
- Detailed Description
- Unable to update the iDRAC firmware. The firmware Image file is not accessible.
- Recommended Response Action
- Make sure the iDRAC firmware Image file is available in the given path and retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8518
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update operation on the iDRAC on the server in slot arg1 is stopped.
- Arguments
- arg1 = slot number
- Detailed Description
- The server was pulled out from the chassis during the iDRAC firmware update operation.
- Recommended Response Action
- Reinsert the server and retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8519
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update operation of the iDRAC on the server in slot arg1 is stopped. The Image file is corrupted.
- Arguments
- arg1 = slot number
- Detailed Description
- The iDRAC firmware update operation was stopped, because the Image file is corrupted.
- Recommended Response Action
- Reacquire the Image file from the original source, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8520
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update operation of the iDRAC on the server in slot arg1 is not successful.
- Arguments
- arg1 = slot number
- Detailed Description
- The firmware update operation of the iDRAC identified in the message is not successful.
- Recommended Response Action
- Reacquire the Image file from the original source, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8521
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update operation of the iDRAC on the server in slot arg1 was stopped. The selected Image file is not compatible with the server hardware.
- Arguments
- arg1 = slot number
- Detailed Description
- The firmware update operation of iDRAC identified in the message was stopped. The selected Image file is not compatible with the server hardware.
- Recommended Response Action
- Make sure that the Image file is compatible with the server hardware, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8522
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iDRAC on the server in arg1 firmware: ErrorCode=0xarg2.
- Arguments
- arg1 = slot number
- arg2 = error no
- Detailed Description
- The firmware update operation is not successful.
- Recommended Response Action
- Reacquire the Image file from the original source, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8523
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update operation of the iDRAC on the server in slot arg1 is successfully completed.
- Arguments
- arg1 = slot number
- Detailed Description
- The firmware update operation of the iDRAC identified in the message is successful.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8524
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iDRAC on the server in slot arg1 firmware: ErrorCode=0xarg2.
- Arguments
- arg1 = slot number
- arg2 = error no
- Detailed Description
- The firmware update operation is not successful. This may be due to a problem encountered by the firmware, or because a server was removed during the firmware update operation.
- Recommended Response Action
- Reacquire the Image file from the source folder, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8525
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iDRAC firmware on the server in slot arg1. The firmware update timeout limit is exceeded.
- Arguments
- arg1 = slot number
- Detailed Description
- The firmware update operation is not successful. The update process was not completed within the firmware update timeout duration.
- Recommended Response Action
- Retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8526
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update operation of the iDRAC on the server in slot arg1 is initiated.
- Arguments
- arg1 = slot number
- Detailed Description
- The firmware update operation of iDRAC identified in the message is initiated.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8527
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Successfully completed the iKVM firmware update.
- Detailed Description
- The iKVM firmware update operation is successful.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8528
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iKVM firmware, because of a checksum error.
- Detailed Description
- The process of iKVM firmware update is not successful due to a checksum error of the firmware image.
- Recommended Response Action
- Reacquire the Image file from the source folder, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8529
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iKVM firmware, because the Image file was not transferred to the iKVM target.
- Detailed Description
- The iKVM firmware update operation was not successful, because the firmware Image file could not be transferred to the target.
- Recommended Response Action
- Make sure that the iKVM firmware Image file is available at the specified location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8530
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iKVM firmware.
- Detailed Description
- The process for iKVM firmware update was not successful.
- Recommended Response Action
- Reacquire the Image file from the source location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8531
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iKVM firmware. The firmware update timeout limit is exceeded.
- Detailed Description
- The firmware update operation is not successful, because the Update process was not completed within the firmware update timeout duration.
- Recommended Response Action
- Retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8532
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the LKVM firmware, because an invalid parameter is entered. ErrorCode=0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The LKVM firmware update operation is not successful, because an invalid parameter is entered.
- Recommended Response Action
- Retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8533
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the LKVM firmware, because the target is not ready. ErrorCode=0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The LKVM firmware update operation is not successful, because the target is not ready.
- Recommended Response Action
- Wait for the target to become ready. This may take a few minutes. After the target is ready, then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8534
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iKVM firmware.
- Detailed Description
- The iKVM firmware update operation is not successful.
- Recommended Response Action
- Reacquire the Image file from the source location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8535
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the LKVM firmware, because the Image file transfer is not successful. ErrorCode=0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The LKVM firmware update operation was not successful, because the firmware Image file could not be transferred.
- Recommended Response Action
- Make sure that the iKVM firmware image file is available at the specified location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8536
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the LKVM firmware, because the Image file could not be accessed. ErrorCode=0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The LKVM firmware update operation was not successful, because the firmware Image file could not be transferred.
- Recommended Response Action
- Make sure that the iKVM firmware image file is available at the specified location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8537
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the LKVM firmware, because the IP address provided is invalid. ErrorCode=0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The LKVM firmware update operation was not successful, because the IP address of the active CMC that is provided to the LKVM is invalid.
- Recommended Response Action
- Make sure the CMC IP address entered is valid, and then retry the Update operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8538
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the iKVM firmware. Reason = 0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The iKVM firmware update operation was not successful.
- Recommended Response Action
- Retry the Update operation. If the issue persists, reinsert the iKVM and retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8540
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the PSU firmware, because the transfer of Image file is not successful. ErrorCode=0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The PSU firmware update operation was not successful, because the firmware Image file could not be transferred.
- Recommended Response Action
- Make sure that the PSU firmware image file is available at the location specified in the operation, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8541
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the PSU firmware, because the Image file is not accessible. ErrorCode=0xarg1.
- Arguments
- arg1 = error no
- Detailed Description
- The PSU firmware update operation was not successful, because the firmware Image file could not be transferred.
- Recommended Response Action
- Make sure that the PSU firmware image file is available at the location specified in the operation, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8542
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Active CMC firmware. The Image file transfer process was not successful.
- Detailed Description
- The firmware update operation for the CMC was not successful. The Image file could not be transferred.
- Recommended Response Action
- Make sure that the CMC firmware Image file is available at the location specified in the operation, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8543
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Active CMC firmware. The Image file was not accessible.
- Detailed Description
- The firmware update operation of CMC was not successful. The Image file was not accessible.
- Recommended Response Action
- Make sure that the CMC firmware image file is available at the location specified in the operation, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8544
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Standby CMC firmware because the Standby CMC could not be prepared for firmware update.
- Detailed Description
- The firmware update operation of the Standby CMC was not successful. The Standby CMC could not be prepared for firmware update.
- Recommended Response Action
- Retry the firmware update operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8545
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Standby CMC firmware.
- Detailed Description
- The firmware update operation of the Standby CMC was not successful.
- Recommended Response Action
- Retry the update operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8546
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Standby CMC firmware.
- Detailed Description
- The firmware update operation of the Standby CMC was not successful.
- Recommended Response Action
- Retry the update operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8547
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Standby CMC firmware. The Image transfer process was not successful.
- Detailed Description
- The firmware update operation of Standby CMC was not successful. The firmware image could not be transferred.
- Recommended Response Action
- Make sure that the CMC firmware image file is available at the location specified in the operation, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8548
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Standby CMC firmware. The Image was not accessible.
- Detailed Description
- The firmware update operation of Standby CMC was not successful. The firmware image could not be accessed.
- Recommended Response Action
- Make sure that the CMC firmware image file is available at the location specified in the operation, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8549
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of Standby CMC and Active CMC. The checksum process was not successful.
- Detailed Description
- The firmware update process of Active CMC and Standby CMC was not successful, because of a firmware image checksum error.
- Recommended Response Action
- Reacquire the Image file from the source location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8550
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of Standby CMC and Active CMC.
- Detailed Description
- The firmware update process of Active CMC and Standby CMC was not successful.
- Recommended Response Action
- Reacquire the Image file from the source location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8551
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of Active CMC. The checksum process was not successful.
- Detailed Description
- The firmware update process of Active CMC was not successful, because of a firmware image checksum error.
- Recommended Response Action
- Reacquire the Image file from the source location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8552
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of Active CMC/MM.
- Detailed Description
- The firmware update process of Active CMC/MM was not successful.
- Recommended Response Action
- Reacquire the Image file from the source location, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8553
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Active CMC firmware. The Image file was not accessible.
- Detailed Description
- The firmware update operation of Active CMC was not successful. The firmware Image file could not be accessed.
- Recommended Response Action
- Make sure that the CMC firmware Image file is available at the location specified in the operation, and then retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8554
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Local CMC firmware update has been initiated.
- Detailed Description
- Local CMC firmware update process is initiated.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8555
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Active CMC and Standby CMC firmware updates have been initiated.
- Detailed Description
- Active and Standby CMC firmware update process is initiated.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8556
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to configure the sled network uplink on sled arg1.
- Arguments
- arg1 = slot number
- Detailed Description
- The sled network uplink on the sled identified in the message could not be configured. The servers on the sled may not have expected network connectivity.
- Recommended Response Action
- Perform a Virtual Reseat operation, and then retry the operation. To virtually reseat a server 1) Using the CMC Web UI, go to Chassis Overview > Troubleshooting > Reset Components, and then select slot for the component identified in the message and apply the Virtual Reseat or 2) Run the following RACADM command at the command line interface: "racadm serveraction -f -m sled-<slot number> reseat".
- Category
- Audit (SWU = Software Change)
- Severity
- Critical
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Filter Visibility, LC Log*, Chassis Event Proxy*
SWU8557
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid firmware: The uploaded firmware image does not contain a verification signature.
- Detailed Description
- Invalid firmware: The uploaded firmware image does not contain a verification signature.
- Recommended Response Action
- Use a valid firmware image and retry the operation.
- Category
- Audit (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8558
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Invalid firmware: The uploaded firmware image validation was unsuccessful.
- Detailed Description
- Invalid firmware: The uploaded firmware image validation was unsuccessful.
- Recommended Response Action
- Use a valid firmware image and retry the operation.
- Category
- Audit (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8559
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware downgrade operation is unsuccessful. A downgrade to the firmware version uploaded is not supported.
- Detailed Description
- The firmware downgrade operation is unsuccessful. A downgrade to the firmware version uploaded is not supported.
- Recommended Response Action
- Refer to the platform Owners Manual for more information or If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Audit (SWU = Software Change)
- Severity
- Warning
- Trap/EventID
- 8362
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Filter Visibility, SNMP Alert*
SWU8560
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware update process of Active CMC and Standby CMC was not successful because of a unrecognized image error.
- Detailed Description
- The firmware update process of Active CMC and Standby CMC was not successful because of a unrecognized image error.
- Recommended Response Action
- Obtain a valid firmware image from your service provider and retry the operation.
- Category
- Audit (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- No alerts are applicable for this message
SWU8561
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to downgrade the firmware version because the current hardware configuration does not support rollback to the earlier firmware version.
- Detailed Description
- The firmware version selected for rollback does not support the current chassis hardware configuration.
- Recommended Response Action
- Make sure that firmware version selected for rollback is supported for the current hardware configuration, such as I/O modules, PSU modules, and servers. For example, a newer generation PSU may not work with an earlier iDRAC or CMC firmware. For more information, see the platform Owners Manual or CMC or iDRAC Release Notes for details.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Trap/EventID
- 6314
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, OS Log
- Applicable Event or Alert Types
- CMC—Filter Visibility, SNMP Alert*, Email Alert*, Remote System Log*, LC Log*, Chassis Event Proxy*
SWU8562
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware image file uploaded to Chassis Management Controller (CMC) does not match the current hardware.
- Detailed Description
- The firmware image file uploaded to Chassis Management Controller (CMC) does not match the current hardware.
- Recommended Response Action
- Make sure that the compatible firmware image file is uploaded and retry the operation. For information about the compatible hardware to be used with CMC version, see the Chassis Management Controller Users Guide available at the support site.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, WS Eventing, OS Log
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8662
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the I/O Aggregator (IOA) firmware because of an issue in the network communication session between CMC and IOA in slot arg1.
- Arguments
- arg1 = slot ID
- Detailed Description
- The IOA firmware cannot be updated because of an issue in the network communication session between CMC and IOA.
- Recommended Response Action
- Power-cycle the IOA and if the firmware version is unchanged, retry the firmware update operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Trap/EventID
- 6314
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, OS Log
- Applicable Event or Alert Types
- CMC—Filter Visibility, SNMP Alert*, Email Alert*, Remote System Log*, LC Log*, Chassis Event Proxy*
SWU8663
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to downgrade the firmware version because the Federal Information Processing Standard (FIPS) mode is enabled on Chassis Management Controller (CMC).
- Detailed Description
- The firmware version cannot be downgraded because the Federal Information Processing Standard (FIPS) mode is enabled on Chassis Management Controller (CMC). Firmware version cannot be downgraded when FIPS mode is enabled.
- Recommended Response Action
- Disable the Federal Information Processing Standard (FIPS) mode by doing the following and retry the operation: a) To disable by using Chassis Management Controller (CMC) graphical user interface (GUI), click Chassis Overview > Network > Federal Information Processing Standards (FIPS), select "Disabled", and then click "Apply Changes". b) To disable by running RACADM command, run the following command at the command line interface (CLI): "racadm racresetcfg". By default, FIPS is set to disabled.
- Category
- Audit (SWU = Software Change)
- Severity
- Warning
- Trap/EventID
- 8362
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, SNMP Alert, Email Alert, Remote System Log, WS Eventing, LC Log*, OS Log
- Applicable Event or Alert Types
- CMC—Filter Visibility, SNMP Alert*, Email Alert*, Remote System Log*, LC Log*, OS Log
SWU8664
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the Chassis Management Controller (CMC) firmware version because of an internal error.
- Detailed Description
- The CMC firmware cannot be updated because of an internal error.
- Recommended Response Action
- Perform Reset operation on Chassis Management Controller (CMC) and retry the operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- No alerts are applicable for this message
SWU8665
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of controller in slot arg1 because the firmware image file is corrupted.
- Arguments
- arg1 = slotName
- Detailed Description
- The firmware of controller in the slot identified in the message cannot be updated because the firmware image file is corrupted. For example, the task to verify Cyclic Redundancy Check (CRC) or signature is unsuccessful.
- Recommended Response Action
- Download the firmware image file again and retry the operation. For more information, see the iDRAC Users Guide available on the support site.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8666
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The controller in slot arg1 has successfully completed the key update operation.
- Arguments
- arg1 = slotNum
- Detailed Description
- The controller in slot identified in the message has successfully completed the key update operation.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8667
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The controller in slot arg1 is unable to update the firmware version because of a Flash Programming error.
- Arguments
- arg1 = slotNum
- Detailed Description
- The controller in slot identified in the message is unable to update the firmware version because of a Flash Programming error.
- Recommended Response Action
- Retry the operation. If the issues persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8668
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to update the firmware of controller in slot arg1 because of pinned cached data.
- Arguments
- arg1 = slotName
- Detailed Description
- The firmware of controller in the slot identified in the message cannot be updated because of pinned cached data.
- Recommended Response Action
- Resolve the pinned cache and retry the operation. For more information, see the Controller Users Guide available on the support site.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8669
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The firmware of the arg1 is either pending activation or initiating an offline activation.
- Arguments
- arg1 = controller name
- Detailed Description
- The firmware of the controller identified in the message is either pending activation or initiating an offline activation.
- Recommended Response Action
- Restart the server to complete any pending firmware activation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8670
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Controller in slot arg1 has converted the firmware activation operation to an offline activation.
- Arguments
- arg1 = slotNum
- Detailed Description
- The Controller in slot identified in the message has converted the firmware activation operation to an offline activation.
- Recommended Response Action
- Reset the server and resolve the pinned cache issue to complete the firmware activation process. To reset the server, on the iDRAC GUI, click Configuration > Power Management > Power Control > Power Cycle System (cold boot). Else, run the RACADM command at the Command Line Interface (CLI): racadm serveraction powercycle. For more information, see the Controller Users Guide available on the support site.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8671
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Controller in slot arg1 is unable to complete the Firmware Online Activation operation because one of the firmware components require an offline activation.
- Arguments
- arg1 = slotNum
- Detailed Description
- The Controller in slot identified in the message is unable to complete the Firmware Online Activation operation because one of the firmware components require an offline activation.
- Recommended Response Action
- Retry the operation by using an offline activation method. For more information, see the Controller Users Guide available on the support site.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8672
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The controller in slot arg1 has completed the firmware update operation successfully.
- Arguments
- arg1 = slotNum
- Detailed Description
- The controller in the slot identified in the message has completed the firmware update operation successfully.
- Recommended Response Action
- No response action is required.
- Category
- Updates (SWU = Software Change)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SWU8673
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to activate the firmware because the controller in slot arg1requires a server power-cycle to be completed.
- Arguments
- arg1 = slotNum
- Detailed Description
- The firmware cannot be activated because the controller in slot identified in the message requires a server power-cycle to be completed.
- Recommended Response Action
- Reseat the power cable of the server to perform an AC power-cycle operation.
- Category
- Updates (SWU = Software Change)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
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