Lifecycle Controller User's Guide

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Frequently asked questions

  1. When Lifecycle Controller downloads updates where are the files stored?

    The files are stored in a volatile memory, on the main system board. This memory is not removable and is not accessible through the operating system.

  2. Is a virtual media device required to store data for updates?

    No. The files are stored in memory on the main system board.

  3. What is virtual media?

    Virtual media is remote media such as CDs, DVDs, and USB disk drives that a server identifies as local media.

  4. What should I do if an update fails?

    If an update fails, the Lifecycle Controller restarts, and then attempts all the pending updates that are selected. After the final restart, the system opens the Lifecycle Controller
    Home page. Launch Firmware Update again, select the updates that failed, and then click
    Apply.

    NOTE:If the iDRAC firmware update is interrupted, you may have to wait up to 30 minutes before attempting another iDRAC firmware update.
  5. Can I add my own drivers to use for operating system installation?

    No, you cannot add your own drivers for operating system installation. For more information about updating the drivers that are used for operating system installation, see Updating Platform.

  6. Can I update the drivers used by an already-installed operating system through Lifecycle Controller?

    No, Lifecycle Controller only provides drivers that are required for operating system installation. To update the drivers used by an installed operating system, see your operating system’s Help documentation.

  7. Can I add my own drivers and firmware for updating Lifecycle Controller to a local USB drive?

    No, only drivers and firmware downloaded from the
    Dell server UpdatesDVD are supported. For more information, see Configuring Local USB Drive.

  8. Can I delete Lifecycle Controller?

    No.

  9. Can I use a virtual media for the operating system media source during installation?

    Yes. For more information about iDRAC, see

    Integrated Dell Remote Access Controller User's Guide
    .

  10. Can I use a virtual USB drive to update the repository?

    Yes. For more information about using a virtual USB drive to update the repository, see

    Integrated Dell Remote Access Controller User's Guide
    .

  11. What is UEFI? With which version of UEFI does Lifecycle Controller comply?

    Unified Extensible Firmware Interface (UEFI) is a specification that defines a model for the interface between the operating systems and firmware on a server. The interface consists of data tables that contain platform-related information, along with boot and runtime calls available to the operating system and operating system loaders. This interface provides a standard environment for booting an operating system and running preboot applications. Lifecycle Controller complies with the UEFI version 2.3. For more information, go to
    UEFI page.

  12. Within Hardware Configuration, what is the difference between the Configuration Wizards and Advanced Configuration?

    Lifecycle Controller offers two methods to configure hardware: Configuration Wizards and Advanced Configuration.

    Configuration Wizards guide you through a sequence of tasks to configure your system devices. The Configuration Wizards include iDRAC, RAID, System Date/Time, and Physical Security. For more information, see Configuring System and Advanced Hardware Configuration.

    Advanced Configuration allows you to configure Human Interface Infrastructure (HII) –enabled devices (for example, NICs and BIOS). For more information Advanced Hardware Configuration.

  13. Does Lifecycle Controller support rollback of BIOS and firmware?

    Yes. For more information, see Firmware Rollback.

  14. Which devices support system updates?

    Currently, Lifecycle Controller supports updates to the BIOS, iDRAC firmware, power supply firmware, and certain RAID and NIC controller firmware. For more information, see Updating Firmware.

  15. What should I do if my system stops responding while using Lifecycle Controller?

    If your system stops responding while using Lifecycle Controller, a black screen with red text is displayed. To resolve this problem, try restarting your system and enabling Lifecycle Controller. If the issue persists, contact your service provider. For more information about recovering Lifecycle Controller from the
    Lifecycle Controller Update Required mode, see the
    Recovery from Lifecycle Controller Update Required white paper.
      

  16. How do I find out the currently installed version details of the Lifecycle Controller product?

    Click
    About on the upper right corner of the Lifecycle Controller home page.

  17. What should I do if I have an issue with mouse cursor synchronization when I access Lifecycle Controller through the iDRAC Virtual Console?

    Make sure that the
    Single Cursor option under
    Tools menu is selected on the iDRAC Virtual Console client. For more information, see

    Integrated Dell Remote Access Controller User's Guide
    .

  18. Why should the CSIOR be enabled?

    The Collect System Inventory On Restart (CSIOR) option must be enabled so that the Lifecycle Controller can automatically collect the details of the hardware and software available on the system, update the database, and invoke part firmware update and hardware configuration at system startup. If you do not enable CSIOR, you must boot into the Lifecycle Controller GUI and exit to sync and update software or hardware inventory.

  19. Why are some features not accessible in Lifecycle Controller?

    The features such as Lifecycle Log, Hardware Inventory (View and Export), and Part Replacement depend on the latest iDRAC firmware. Make sure that the latest iDRAC firmware with Enterprise license is installed.

  20. What should I do when 'LC in Use RED023' error screen shows up ?

    LC in use RED023 message is displayed in LCL if the host is not in the operating system or if not at POST. Screen shows the F11/F12/F10 option. You see this behavior if the host is in LC and any update or configuration operation is triggered. To come out of LC in use, reboot the host or enter the OS. Follow these steps to fix this issue:

    • Make sure all other Lifecycle Controller operations are finished and retry the operation.
    • Using the iDRAC Web UI, select Server and then click Job Queue, check the job queue for unfinished jobs and wait for the jobs to finish before retrying the operation.
    • Also, check whether there are update packages being performed in the server operating system and wait for those operations to finish before retrying the operation.
    • For remote web service API access, make sure that the GetRemoteServicesAPIStatus method returns Ready status, and then retry the operation.
    • If operating system Deploy has been enabled, then boot the server into LC UI to clear. Always exit LC UI by clicking Exit and not by powering off.
  21. The Select Media option in Lifecycle Controller GUI may display unknown characters in media file name—To fix this issue, reformat the ISO with the volume name and mount it again.

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