Dell PowerEdge R330 Owner's Manual

Troubleshooting a USB device

Prerequisites

NOTE: Follow steps 1 to 5 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 6.

Steps

  1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.
  2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
  3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
  4. In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
  5. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
    If the problem is not resolved, proceed to step 6 to troubleshoot other USB devices attached to the system.

    If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.

  6. Turn off all attached USB devices, and disconnect them from the system.
  7. Restart the system.
  8. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If your keyboard is not functioning, use remote access to enable or disable the USB options.
  9. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See the System board jumper setting section
  10. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
  11. Reconnect and turn on each USB device one at a time.
  12. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the device.

Next steps

If all troubleshooting fails, see the Getting help section.


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