Dell PowerEdge R330 Owner's Manual

Troubleshooting iDRAC Direct (Laptop connection)

For information about USB laptop connection and system configuration, see the Integrated Dell Remote Access Controller User's Guide at


  1. Ensure that your laptop is connected to the front USB Management Port, identified by front USB Management Port icon with a USB Type A/A cable.
  2. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only.
  3. If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is installed.
  4. If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet, as iDRAC Direct uses a non-routable address.

Next steps

If all troubleshooting fails, see the Getting help section.

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