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Dell Technologies Boot Optimized Storage Solution-S2 User's Guide

An installed drive is not listed in the BOSS-S2 Configuration Utility

Issue:
An installed drive is not listed in the BOSS-S2 configuration utility.

OpenManage reports Physical disk offline state.

Probable Cause:
Drive is either in failure state or has corrupted firmware.
Corrective Action:
Reseat drive to ensure drive is inserted correctly. If error persists, attempt to update drive firmware using DUP. If error is still present, replace erroneous drive.

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