PowerEdge Servers Error and Event Messages Reference Guide

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THRM—Thermal Event Messages

THRM0001

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The server is currently ignoring the fan speed limit by enabling the Sound Cap thermal profile because of ambient temperature.
Detailed Description
The server is currently ignoring the fan speed limit by enabling the Sound Cap thermal profile because of the ambient temperature.
Recommended Response Action
Make sure that the server is operating within the recommended ambient temperature. After the ambient temperature reduces to the recommended value, the server will revert to the fan speed corresponding to the speed set by the Sound Cap thermal profile.
Category
Configuration (THRM = Thermal)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0002

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Sound Cap thermal profile driven fan speed limit has been reinstated because the ambient temperature is within recommended value.
Detailed Description
The Sound Cap thermal profile driven fan speed limit has been reinstated because the ambient temperature is now within the recommended value. To ensure Sound Cap thermal profile based fan speeds are applied, the server has to be operated within the recommended ambient temperature.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0003

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The server is currently ignoring the fan speed limit that is set by enabling the Sound Cap thermal profile because of thermal cooling constraints.
Detailed Description
The server is currently ignoring the fan speed limit that is set by enabling the Sound Cap thermal profile because of thermal cooling constraints. The server is expected to reinstate the Sound Cap thermal profile based fan speed limit if the server power consumption and/or power management capabilities allows meeting system thermal requirement. PCIe adapters and storage drives are some sub-systems that do not have granular power controls and may limit overall server power reduction to meet server cooling requirements at the limited fan speed.
Recommended Response Action
No response action is required. However, if the situation persists, the system configuration and/or the operating environment is not favorable for this thermal profile. Consider disabling the Sound Cap thermal profile.
Category
Configuration (THRM = Thermal)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0004

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Sound Cap thermal profile driven fan speed limit is reinstated because the thermal cooling constraints are within recommended values.
Detailed Description
The System state (power and thermal) is now within compliance limits. Reinstatement of the fan speed limit that is set by the Sound Cap thermal profile is because of the changes in workload, configuration, environmental conditions.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0005

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Sound Cap thermal profile is enabled.
Detailed Description
Sound Cap thermal profile is enabled. This thermal profile limits the maximum fan speed (less than permitted full fan speed) to limit the acoustical noise level of the server. The server performance will be compromised to maintain stability with limited cooling available in this mode. The server may automatically ignore the fan speed limit that is set by Sound Cap thermal profile temporarily if the server cooling is at risk. However, some configurations may not be covered by this thermal profile. Make sure to monitor log messages to take appropriate actions where necessary and confirm that the server is not under thermal risk while operating in this mode. PCIe device cooling is an example of the most significant risk when operating in the Sound Cap thermal profile.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0006

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Sound Cap thermal profile is disabled.
Detailed Description
Sound Cap thermal profile is disabled. This can affect the noise level when the cooling requirements increase.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0007

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The server is currently ignoring the fan speed limit that is set by enabling the Sound Cap thermal profile.
Detailed Description
The server is currently ignoring the fan speed limit that is set by enabling the Sound Cap thermal profile due to various constraints. An additional LC log related to thermal will be logged with more details on the reason.
Recommended Response Action
Please refer the recommended action mentioned in the additional log.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0008

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The arg1 Warning threshold limit of the server board inlet temperature sensor is changed to arg2.
Arguments
  • arg1 = lower/upper
  • arg2 = value
Detailed Description
The lower or upper Warning threshold limit of the server board inlet temperature sensor is changed as identified in the message.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0009

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The value of Minimum Fan Speed is changed to arg1% PWM.
Arguments
  • arg1 = value
Detailed Description
The value of Minimum Fan Speed in PWM is changed as identified in the message.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0010

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The maximum value of exhaust temperature is changed to arg1 degree Centigrade.
Arguments
  • arg1 = value
Detailed Description
The maximum value of exhaust temperature is changed as identified in the message.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0011

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The threshold value of Air Temperature Limit is changed to arg1 Degrees Centigrade.
Arguments
  • arg1 = Value
Detailed Description
The threshold value of Air Temperature Limit is changed a value as identified in the message.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0012

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The maximum PCI inlet temperature limit is changed to arg1.
Arguments
  • arg1 = tempValue
Detailed Description
The maximum PCI inlet temperature limit is changed to the value identified in the message.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0013

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The thermal profile optimization settings is changed to arg1.
Arguments
  • arg1 = Profile name
Detailed Description
The thermal profile optimization settings is changed to the type identified in the message.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0014

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The type is changed to arg1.
Arguments
  • arg1 = coolingType
Detailed Description
The type is changed to as identified in the message. The permitted types are air cooling and liquid cooling.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0015

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The fan speed offset is changed to arg1.
Arguments
  • arg1 = offset name
Detailed Description
The fan speed offset is changed as identified in the message.
Recommended Response Action
No response action is required.
Category
Configuration (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0016

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The sensor arg1on the arg2panel used to monitor the inlet ambience is not functioning. However, the system can still function normally by using the other functional inlet ambient sensor.
Arguments
  • arg1 = sensorNum
  • arg2 = left/right
Detailed Description
The sensor on the panel used to monitor the inlet ambience is not functional.
Recommended Response Action
Because the systems operation is not impacted, either restart or power-cycle system during the next possible or scheduled service. If the sensor is still unresponsive. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (THRM = Thermal)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0017

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The sensor arg1 on the arg2panel used to monitor the inlet ambience is now functional.
Arguments
  • arg1 = sensorNum
  • arg2 = left/right
Detailed Description
The sensor on the panel used to monitor the inlet ambience is now functional.
Recommended Response Action
No response action is required.
Category
System Health (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0018

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Both the sensors used to monitor the inlet ambience are not functioning.
Detailed Description
Both the sensors used to monitor the inlet ambience are not functional.
Recommended Response Action
Either restart or power-cycle the system to see if one or both sensors start working. If the sensor stays unresponsive. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (THRM = Thermal)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0019

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The thermal state of the server is Critical. If configured to shut down, the Shutdown operation will be initiated in arg1 seconds.
Arguments
  • arg1 = time
Detailed Description
The system is in critical condition as a thermal critical state has occurred. If configured to shutdown (check iDRAC alert configuration settings), a system shutdown will be initiated.
Recommended Response Action
A critical thermal condition has been reached. If the issue persists,Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (THRM = Thermal)
Severity
Critical
Trap/EventID
3329
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, OS Log
Applicable Event or Alert Types
CMC—Not Applicable

THRM0020

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The system shutdown operation is deferred because a high priority job is in progress. The system will be shut down after completing the high priority job.
Detailed Description
The system shutdown operation is deferred because a high priority job is in progress. The system will be shut down after completing the high priority job.
Recommended Response Action
No response action required.
Category
System Health (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0021

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Communication with the sensor that measures (controls) the system inlet ambient temperature has been restored. Fan speeds may decrease because of this recovery.
Detailed Description
Communication with sensor that measure (controls) the system inlet ambient temperature has been restored. Fan speeds may decrease because of this recovery.
Recommended Response Action
No response action is required.
Category
System Health (THRM = Thermal)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0022

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to read system inlet ambient temperature because the sensor is not functioning. An approximation of the inlet ambient temperature is used for fan control.
Detailed Description
The system inlet ambient temperature cannot be read because the sensor is not functioning. An approximation of the inlet ambient temperature is used for fan control. Fan speeds may increase as a result.
Recommended Response Action
Restart the server. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (THRM = Thermal)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0023

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The server arg1 controller arg2 is not responding because it is in a critical state. This may impact server cooling.
Arguments
  • arg1 = controller type
  • arg2 = num
Detailed Description
The server fan controller identified in the message is not responding because it is in critical state. This may impact server cooling.
Recommended Response Action
Do the following:1) Reset BMC or iDRAC. 2) Update the BMC or iDRAC firmware. 3) Perform an AC Power Cycle operation on the server, and then restart the server. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (THRM = Thermal)
Severity
Critical
Trap/EventID
3329
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0024

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
An internal watchdog timer event occurred on the arg1 fan controller arg2 which has restarted the controller to ensure server stability.
Arguments
  • arg1 = controller type
  • arg2 = num
Detailed Description
An internal watchdog timer event occurred on the fan controller identified in the message which has restarted the controller to ensure server stability.
Recommended Response Action
If the issue persists, collect a SupportAssist collection (TSR) report using iDRAC. Visithttps://www.dell.com/support/incidents-online/contactus/dynamicto use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (THRM = Thermal)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0025

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The server arg1 controller arg2 has recovered and working in normal condition.
Arguments
  • arg1 = fantype
  • arg2 = num
Detailed Description
The server fan controller identified in the message has recovered and working in normal condition.
Recommended Response Action
No response action is required.
Category
System Health (THRM = Thermal)
Severity
Informational
Trap/EventID
3331
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0026

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
A request is made to reset the Thermal Shutdown timer.
Detailed Description
A reset of the thermal shutdown timer was requested. This enables you the additional time before the thermal shutdown timer expires and causes a forced shutdown.
Recommended Response Action
No response action is required.
Category
System Health (THRM = Thermal)
Severity
Informational
Trap/EventID
3331
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0027

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Enclosed Rear Door Heat Exchanger (eRDHx) fan controller arg1 is not responding.
Arguments
  • arg1 = controller no
Detailed Description
The eRDHx fan controller identified in the message is not responding. This may reduce or prevent eRDHx cooling of the rack.
Recommended Response Action
If the issue persists, do the following: 1) Locate the rack. 2) Locate the fan controller identified in the message. 3) Inspect the fan controller as described in the Installation and Service Manual (ISM) of the Integrated Rack model on the support site.
Category
System Health (THRM = Thermal)
Severity
Critical
Trap/EventID
3329
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0028

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
A Watchdog event occurred on the Enclosed Rear Door Heat Exchanger(eRDHx) fan controller arg1.
Arguments
  • arg1 = controller no
Detailed Description
A Watchdog event occurred on the fan controller identified in the message.
Recommended Response Action
If the issue persists, do the following: 1) Locate the rack. 2) Locate the fan controller identified in the message. 3) Inspect the fan controller as described in the Installation and Service Manual (ISM) of the Integrated Rack model on the support site.
Category
System Health (THRM = Thermal)
Severity
Warning
Trap/EventID
3330
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

THRM0029

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Enclosed Rear Door Heat Exchanger (eRDHx) fan controller arg1 has recovered and working in normal condition.
Arguments
  • arg1 = controller no
Detailed Description
The Enclosed Rear Door Heat Exchanger (eRDHx) fan controller identified in the message has recovered and working in normal condition.
Recommended Response Action
No response action is required.
Category
System Health (THRM = Thermal)
Severity
Informational
Trap/EventID
3331
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

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