Dell PowerVault ME4 Series Storage System Administrator’s Guide

Control SupportAssist

Perform the following steps to view and control SupportAssist settings on an ME4 Series storage system:

1. Perform one of the following actions to access the SupportAssist options:
   • In the Home topic, select Action > System Settings, then click the SupportAssist tab.
   • In the System topic, select Action > System Settings, then click the SupportAssist tab.
   • In the Welcome panel, select System Settings, then click the SupportAssist tab.
   The SupportAssist tab displays the following information:

   • State – Operational status of SupportAssist on the ME4 Series storage system.
   • Operation Mode – Operational mode of SupportAssist on the ME4 Series storage system.
   • Last Logs Send Status – Status of the last attempt to send ME4 Series storage system logs to SupportAssist.
   • Last Logs Send Time – Date and time of the last attempt to send ME4 Series storage system logs to SupportAssist.
   • Last Event Send Status – Status of the last attempt to send ME4 Series storage system events to SupportAssist.
   • Last Event Send Time – Date and time of the last attempt to send ME4 Series storage system events to SupportAssist.
2. The SupportAssist feature can be disabled or enabled by performing the following actions:
   • To disable SupportAssist, clear the SupportAsist check box, click Yes on the confirmation panel, click Apply or Apply and Close, and click OK on the confirmation panel.
   • To enable SupportAssist, select the SupportAsist check box, click Accept on the confirmation panel, click Apply or Apply and Close, and click OK on the confirmation panel.
3. The following actions can be performed on the SupportAssist tab:
   • To pause sending storage system information to SupportAssist, click Pause, and click Yes on the confirmation panel.
   • To resume sending storage system information installation to SupportAssist, click Resume, and click Yes on the confirmation panel.
   • To manually place the system into maintenance mode, click Enable Maintenance. Placing the system into maintenance mode notifies SupportAssist not to create support tickets during planned system downtime.
   • To manually remove the system from maintenance mode, click Disable Maintenance.
   • To manually send storage system logs to SupportAssist, click Send Logs, and click Yes on the confirmation panel.
   • To check the network connection to the SupportAssist infrastructure, click Check Connection, and click Yes on the confirmation panel.
   • To clear the SupportAssist proxy settings, click Clear Web Proxy, and click Yes on the confirmation panel.