Dell RecoverPoint for Virtual Machines 6.0.1 Installation and Deployment Guide

vRPA is down

If a vRPA is down (powered off), check for vRPA errors, vRPA cluster status, and conflicts in the vRPA resource reservation. To investigate the root cause, collect and analyze logs. From the vSphere Web Client, power on the vRPA.

1. Check the RecoverPoint for VMs dashboard for Error events indicating that the vRPA is not online.
2. Log in to a surviving vRPA and type the RecoverPoint admin username and password to log in to the Admin CLI. Then select System management CLI to open the Sysmgmt CLI. Alternatively, if you have created a user with the sysmgmt role, use that user to log in directly to the Sysmgmt CLI. To check the cluster status, use the get_system_status Sysmgmt CLI command. Choose to retrieve the status of all categories.
3. Confirm that the failed vRPA cannot be reached.
4. Check any conflicts in the vRPA resource reservation that might have led to the vRPA being powered off. Resolve any issues before proceeding.
5. In the vSphere Web Client, right-click the vRPA that is down and select All vCenter Actions > Power > Power On.
6. To ensure that the vRPA was powered on successfully, monitor the vRPA console in the vSphere Web Client.
7. To investigate the root cause of the vRPA failure, collect logs.