Dell RecoverPoint for Virtual Machines 6.0.1 Installation and Deployment Guide

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vSphere Web client does not contain plug-in

About this task

Go through the following steps until the problem is resolved:

Steps

  1. Log out of vSphere Web client and log back in. Check if the RecoverPoint for VMs plug-in is listed under Inventories.
  2. If the RecoverPoint for VMs plug-in is not listed, close all active vSphere Web client user sessions. Then check if the RecoverPoint for VMs plug-in is listed under Inventories.
  3. If the RecoverPoint for VMs plug-in is still not listed, restart the vCenter Web Client service.
  4. If the plug-in is still not visible in the vSphere Web Client, validate the vCenter Credentials configuration. You may need to reconfigure vCenter credentials. Consult Customer Support if protected VMs exist.
  5. If the plug-in is still not visible in the vSphere Web Client, collect logs to investigate the root cause of why the plug-in is not visible.

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