Secure Connect Gateway 5.x — Application Edition User's Guide

Dashboard

After you install, register, and log in to secure connect gateway, you can start managing your devices on the user interface. For information about installing and registering secure connect gateway, see the Secure Connect Gateway 5.x — Application Edition Deployment Guide available on the Secure Connect Gateway - Application Edition documentation page.

When you log in tosecure connect gateway, the dashboard is displayed. The secure connect gateway dashboard provides an overall view of the health and connectivity status of your devices and environment. The dashboard contains the following panes or information:

• Open service requests—displays the number of open service requests for the devices in your environment. Click the number of service requests to go to the Service requests page. See Service requests.
• Device overview—displays the total number of devices in Managed, Staging, Inactive, and Not managed states. To view the reason and resolution for the devices in the Staging state, click Staging and then click Export to save the information as a CSV file.
• Network resources—displays the number of connected and disconnected Enterprise servers and configuration status of your SMTP server. To configure your SMTP server, see Configure SMTP server settings. Click Test connection to verify the connectivity to the Enterprise servers.
• Site inventory validation status—displays the number of devices on which the connectivity, collection, and monitoring capabilities were validated successfully or failed. See Inventory validation. The Others column displays the following:
  • Number of devices on which validation was not performed.
  • Number of devices on which the validation is not supported.
  • Number of devices on which monitoring is disabled.
  • Number of devices inventoried through an adapter on which monitoring was successful.
  • Number of devices on which the capability could not be verified.
  • Number of devices that are offline.
• Services—displays the number of services that are running or stopped. Click Stopped services to view the names of the services that are not running.