Secure Connect Gateway 5.x — Application Edition User's Guide

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Types of email notifications

The following table provides a summary of the different types of email notifications that are sent by secure connect gateway. The email notifications may include resolution steps or workaround, if applicable.

Table 1. Types of email notificationsThe following table provides a summary of the different types of email notifications that are sent by secure connect gateway:
Email type	Reason
Registration confirmation and welcome email	Registration of secure connect gateway is completed successfully.
Unable to create a service request	A hardware issue is detected, but a service request could not be created because of technical difficulties.
Unable to collect telemetry	A service request is created automatically for a device, but secure connect gateway is unable to collect telemetry from the device.
Unable to send the collected telemetry to the backend	A service request is created automatically for a device, but secure connect gateway is unable to send the collected telemetry from the device to the backend.
Inactive notification	Secure connect gateway is not monitoring any device and no device has been added in the last 30 days.
Connectivity test alert	If an issue is detected during the network connectivity test that is performed everyday at 11 p.m.
Automatic maintenance mode	The number of alerts that are generated by a device exceed the predefined threshold and secure connect gateway placed the device automatically in maintenance mode.
Device status alert	If fewer than 10 devices have issues, an email is sent at 11 p.m. everyday with the issue details and the possible resolution steps. If more than 10 devices have issues, only the issue summary is displayed. NOTE:The email is sent only for device setup or configuration issues.
Issue with the adapter	Within five minutes after an adapter connectivity issue is detected.
Resumed normal operations with the adapter	If the issue is resolved within six hours, after the issue was detected.
Final message regarding unresolved issue with the adapter	If the issue is not resolved within six hours, after the issue was detected.
Inventory validation summary	Secure connect gateway validated your device inventory for connectivity, automated service request creation, and telemetry collections capabilities.
Alert from devices in Staging and Inactive states	Secure connect gateway has detected that the monitoring and automatic service request creation capabilities are limited for some of your devices.
Parts dispatch address validation	Secure connect gateway has detected a hardware issue on one of your devices, and a part replacement is required to resolve the issue.
Parts dispatch address confirmation	Replacement part is ready to be dispatched.
Parts replacement service interrupted	The parts replacement service is interrupted when the connection between secure connect gateway and TechDirect expires. To resume the replacement service, ensure that you reintegrate secure connect gateway with TechDirect once every two years. See Integrate Secure Connect Gateway with your TechDirect account.
Administrator account status	Administrator account is locked after five failed attempts and when the account is unlocked.
Update available	Updates are available for docker, operating system, or application configuration files.
SMTP configuration test	Secure connect gateway successfully connected to the SMTP server.
SMTP configuration saved	Secure connect gateway successfully saved the SMTP server settings.