Self-Healing Image Recovery Frequently Asked Questions

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FAQs

IT Administrators

  1. What is Self-Healing Image Recovery?
  2. What is the difference between the two recovery options for Dell PCs—Self-Healing Image Recovery and SupportAssist OS Recovery?
  3. What is the cost of Self-Healing Image Recovery?
  4. On what PCs does Self-Healing Image Recovery work?
  5. What PC models does Self-Healing Image Recovery support?
  6. What happens when a PC model is not supported by Self-Healing Image Recovery?
  7. What happens when warranty expires on my PCs?
  8. Why is my order or PC ineligible for recovery? When does an ineligible order or PC become eligible for recovery?
  9. I am an IT administrator. Which Dell accounts should I create to start using Self-Healing Image Recovery?
  10. Can partners use Self-Healing Image Recovery?
  11. I am a partner. Which Dell accounts should I create to start using Self-Healing Image Recovery?
  12. How can I manage the recovery preferences as a partner?
  13. I am unable to view my orders on the Self-Healing Image Recovery page in TechDirect. What should I do?
  14. I am unable to view the PCs associated with an order on Self-Healing Image Recovery page in TechDirect. What should I do?
  15. I added my orders or PCs manually. How do I confirm if they were added in TechDirect?
  16. An error is displayed while adding my orders or PCs manually. How can I resolve this?
  17. I have selected Windows 10 as my recovery preference option. Can I change it to Windows 11?
  18. What port or network configurations are required for my PC to use Self-Healing Image Recovery?
  19. Is 802.11r supported when using Wi-Fi to recover a client?
  20. Where are the recovery images downloaded from?
  21. How do I verify the latest Ready Image details and specifications?
  22. Are there any settings required on the PC BIOS? How can I update these BIOS settings?
  23. Can I still use Self-Healing Image Recovery on BIOS password-protected PCs?
  24. How will a PC user know which recovery solution is used for recovery—Self-Healing Image Recovery or SupportAssist OS Recovery?

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