Self-Healing Image Recovery Frequently Asked Questions

This section is for PC users who use Self-Healing Image Recovery to recover their PCs. Contact your IT administrator for information about recovering your PCs.

• My PC is unable to boot to the operating system. How do I recover my PC?

  My PC is unable to boot to the operating system. How do I recover my PC? You can use Self-Healing Image Recovery to recover your PC. When your PC encounters an issue with its operating system, you are prompted to start the recovery process. For more information about recovering your PC, see the Self-Healing Image Recovery User's Guide available on Self-Healing Image Recovery documentation page.

• Should I follow any prerequisites before i start the recovery process?

  The recovery process permanently deletes data from the PCs. Ensure that you have backed up the PC data according to the policies and guidelines of your organization.

• I cannot view the Self-Healing Image Recovery Let's get started page even though my PC is eligible and has an active warranty. What should I do?

  To recover your PC, the following criteria must be met:

  1. Verify if the administrator has set the recovery preferences in TechDirect > Self-Healing Image Recovery.
  2. Check if the minimum version of the BIOS is available on the PC.

  For further assistance, contact your administrator.