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SC5020 and SC5020F Storage System Owner’s Manual

Remove an I/O Card From Riser 1

Use this procedure to remove an I/O card from riser 1.


  • Use Dell Storage Manager to send SupportAssist information to technical support.

  • Use Dell Storage Manager to edit the Storage Center settings and set the operation mode of the Storage Center to Maintenance mode.


  1. Shut down the storage controller using Dell Storage Manager .
  2. Make sure that all cables plugged into the storage controller are labeled.
  3. Disconnect the cables from the storage controller that was shut down.
  4. Remove the storage controller from the chassis
    • CAUTION: To prevent a thermal shutdown of the storage system, the service baffle must be installed within three minutes of removing the storage controller.
  5. Install the service baffle into the empty slot in the chassis.
  6. Remove the cover of the storage controller.
  7. Lift the blue latch that secures the riser to the side of the storage controller.
  8. Rotate the latch toward the outside of the storage controller.
  9. Remove the riser that holds the I/O card in the storage controller.
  10. Loosen the blue thumbscrew that holds the I/O card retainer against the back of the I/O card.
  11. Rotate the I/O retainer away from the I/O card.
  12. Grasp the I/O card by its edges, and remove it from the I/O card slot.
    Figure 1. Removing I/O Card From Riser 1 Remove the I/O card from riser 1
    1. I/O card
    2. Latch
    3. Thumbscrew
    4. Retainer

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