Dell SupportAssist OS Recovery User’s Guide

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Create SupportAssist OS Recovery USB key

Prerequisites

  • Dell OS Recovery Tool must be installed on your computer. See Download and install Dell OS Recovery Tool.
  • Your computer must have an active Internet connection.
  • You must have a USB storage device with a minimum of 16 GB free space.
CAUTION:Data on the USB storage device is formatted and erased when the SupportAssist OS Recovery key is created.

Steps

  1. Connect the USB storage device to the computer where Dell OS Recovery Tool is installed.
  2. Launch the Dell OS Recovery Tool, and then click Get Started.
  3. Click Next.
    The Start Recovery page is displayed.
  4. Depending on the computer for which you want to reset and update the operating system, select one of the following options:
    • This Computer—select this option if you want to reset and update the operating system of the computer on which you have installed the Dell OS Recovery Tool.
    • Other Computer—select this option if you want to reset and update the operating system of a different computer.
  5. If you selected Other Computer, enter the Service Tag of the other computer.
  6. Click Next.
    The Operating System page is displayed with options to download:
    • One or more than one Windows operating system images that are available for the computer whose Service Tag is entered
    • SupportAssist OS Recovery tool
    NOTE:If SupportAssist OS Recovery is not available for your Service Tag, only the links to download the Windows operating system image are displayed.
  7. Click Download to download the SupportAssist OS Recovery tool.
    The SupportAssist OS Recovery tool is downloaded.
  8. Click Download for the version of Windows operating system image that you want to download.
    The Windows operating system image is downloaded.
  9. Click Next.
    The USB Drive page is displayed.
  10. In the USB Drive list, select the appropriate USB drive, and then click Burn OS.
    The SupportAssist OS Recovery USB key is created.

Next steps

After you create a SupportAssist OS Recovery USB key, you can reset and update the operating system of your computer. See Reset your computer and update the operating system.

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