Dell SupportAssist OS Recovery User’s Guide

PDF

Reset your computer to factory state

Prerequisites

Your computer must be connected to a power outlet.

About this task

You can use the Reset to factory settings option to reset your operating system and default applications to the state they were in when your computer was shipped from the Dell factory.

Steps

  1. On the SupportAssist OS Recovery home page, click START RESET on the RESET tile.
    System reset options are displayed.
  2. Select Reset to factory settings, and then click NEXT.
    The option to back up your files is displayed.
    • If you want to back up your files, select Yes, back up my files, click NEXT, and follow the instructions in Back up files section to back up the required files.
    • If you have already created a backup of your files or you do not want to back up your files, select No, do not back up my files and click NEXT.
  3. Read the warning message that is displayed, and click YES, CONTINUE.
  4. On the Confirm your reset page, perform the following steps:
    1. Optionally, from the Select reason list, select a reason for resetting your computer.
    2. Select the I understand that the reset will delete all of my system data and personal files check box, and then click NEXT.
    The factory reset process begins and may take several minutes to complete.
  5. After the process is complete, click RESTART to restart your computer.

Next steps

Reinstall all the applications (including third-party applications) that were not originally installed on your computer. You can restore your files after resetting your computer to factory state. See Restore data after resetting your computer to factory state.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\