Dell SupportAssist OS Recovery User’s Guide

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Troubleshoot Wi-Fi connection

When you select Connect automatically check box while configuring a WiFi network, SupportAssist OS Recovery saves the network configuration settings for future connections. Sometimes, when you later clear the Connect automatically check box, SupportAssist OS Recovery still connects to the saved WiFi network. To troubleshoot such errors, you can reset the BIOS settings to default.

Steps

  1. Go to the SupportAssist OS Recovery home page.
  2. Click more options icon on the header of the SupportAssist OS Recovery home page, and then click Restart.
  3. Press the F12 key until the one time boot menu is displayed.
    NOTE:If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart your computer, and try again.
  4. From the one time boot menu, select BIOS Setup, and then press Enter.
  5. Select Wireless, and then click Restore Settings.
    The Restore Settings window is displayed.
  6. Select BIOS Defaults, and then click OK.
  7. Click Exit.

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