SupportAssist for Business PCs Administrator Guide

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Application experience for your PC fleet

The Applications page enables you to track applications by usage, crashes, and memory utilization that helps understand the performance of each application across the fleet. The application experience data is collected only when the user has logged in and is actively using the PC. You can switch between the Weekly view or Daily view, based on your preference.

NOTE:You can view the application experience data only for PCs with an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan. You can view limited data on PCs with the Basic service plan.

To view the application experience data for your PC fleet, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Applications.

The following table describes the information that is displayed on the Applications page:

Table 1. ApplicationsThe following table describes the information that is displayed on the Applications page:
Column Description
Application name Name of the application, for example, Zoom or Google Chrome.
NOTE:To view the application utilization details and crash details, click the application name.
Version Version number of the application.
Impacted PCs Number of PCs on which the application stopped responding.
Crash count Total number of times the application closed unexpectedly across the PC fleet.
Application froze count Total number of times the application stopped responding across the PC fleet.
Average time in foreground The average time duration in which the application is actively used.
Average total running time The average time duration in which the application is running in the background or foreground.
CPU The application load on the PC processor. The utilization is categorized as follows based on the criteria defined by Dell:
  • Normal—load on the CPU is normal.
  • Elevated—load on the CPU is increased.
  • High—load on the CPU is at the highest level and may affect the device performance.
Memory paged The size of the paged pool. The paged pool is an area of the PC virtual memory that is used for objects that can be written to disk when they are not being used.
Memory non paged The size of the non-paged pool. The non-paged pool is an area of the PC virtual memory that is used for objects that cannot be written to disk, and must remain in physical memory as long as they are allocated.
Memory (Working set) The size of the private memory space that is in use by a particular application. This space is not shared or shareable with other processes.
Network I/O The rate at which the applications are reading and writing data for network input-output operations.
Disk I/O The rate at which the applications are reading and writing data for disk input-output operations.

When you click the Application name, the following details about the application are displayed:

  • Application utilization—provides insights about application usage.
  • Crash details—provides details about the following:
    • Process name—the name of the application that has crashed.
    • Process version—the version number of the application that has crashed.
    • Application error—the error that has occurred on the application.
    • Description—the error description depicting the reason for the application crash.
    • Impacted PCs—the number of PCs that are impacted due to the application crash. Click the roll-up count to view details about the impacted PCs.
      NOTE:You can view limited data on PCs with the Basic service plan.

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