SupportAssist for Business PCs Administrator Guide

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Component verification

Secured Component Verification (Cloud) is a supply-chain assurance offering that enables you to verify the integrity of the components inside your Dell PC. The Component verification page displays information about the internal components of the PCs based on the verification assessment that is performed. This information helps assess the number of PCs at risk and ensures that the PCs internal components are not modified after shipping from the Dell factory. Secured Component Verification (Cloud) verifies the following components:

  • Processor (CPU)
  • Trusted Platform Module (TPM)
  • Fixed Storage
  • Onboard Networking
  • Memory (RAM)
  • Motherboard
  • System Information
NOTE:The component verification data is collected only if:
  • You have deployed Trusted Device on your PC fleet. For more information about Trusted Device, see the Trusted Device manuals available on the Dell Trusted Device documentation page.
  • The PCs have an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.

To view the component verification data of your PC fleet, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Security, and click the Component verification tab.

The following table describes the information that is displayed on the Component verification page:

Table 1. Component verificationThe following table describes the information that is displayed on the Component verification page:
Column Description
Sites Name of the site to which the asset is assigned.
Groups Group to which the asset is assigned.
Service tag A unique five-to-seven digit alphanumeric code which is found on a white bar-coded label affixed on your Dell PC or peripheral.
NOTE:To view the component verification information for a single PC, click the Service Tag. See Component verification for a specific PC.
Hostname Unique hostname of the asset.
NOTE:This column is displayed if you have selected Hostname as an asset identifier. See Set inventory identifiers.
Model Model of the PC, for example, Latitude 5400.
Last Verified The date and time on which Secured Component Verification Cloud was run on the PC.
Status The current component verification status for the PC fleet. The status is categorized as follows:
  • Verified—the components inside your PCs match the factory configuration.
  • Verification Error—the components inside your PC do not match the factory configuration.
  • Data unavailable—data was not received from the PC.

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