SupportAssist for Business PCs Administrator Guide
Connect and manage capabilities and Dell service plans
The following table summarizes the Connect and manage capabilities available in TechDirect for different service plans:
| Capability | Description | Contract Expired | Basic | ProSupport and Premium Support | ProSupport Plus, Premium Support Plus, and ProSupport Flex for Client * |
|---|---|---|---|---|---|
| Manage PCs and groups | View the PC fleet inventory. | Full support | Full support | Full support | Full support |
| Create groups and organize PCs. | Full support | Full support | Full support | Full support | |
| PC health and fleet performance | View fleet performance and utilization. | No support | No support | Full support | Full support |
| View health data for a single PC and for your PC fleet. | No support | Limited support | Full support | Full support | |
| Dell Recommendations | View recommendations for a single PC and for your PC fleet. | Full support | Full support | Full support | Full support |
| Remotely optimize the PCs based on the recommendations—scan hardware, boost performance, optimize network, and remove viruses & malware. | No support | No support | No support | Full support | |
| Remotely perform PC updates—BIOS, driver, firmware, and Dell application software updates. | Full support | Full support | Full support | Full support | |
| Restore the files and settings to its previous state in a single PC. | No support | No support | No support | Full support | |
| Custom catalogs for PCs connected to Dell | Manage product series or fleet catalogs. | No support | No support | No support | Full support |
| Manage model catalogs. | No support | Full support | Full support | Full support | |
| Remotely deploy custom catalogs. | No support | No support | No support | Full support | |
| Custom catalogs for PCs without SupportAssist and not connected to Dell | Manage model catalogs. | No support | Full support | Full support | Full support |
| Manually deploy custom catalogs. | No support | Full support | Full support | Full support | |
| Remediation rules | Manage remediation rules to identify and remediate issues with your PC fleet. | No support | No support | No support | Full support |
| Application experience | View application experience data for a single PC and for your PC fleet. | No support | Limited support | Full support | Full support |
| Security | Track and manage the security of a single PC and your PC fleet. | No support | Limited support | Full support | Full support |
| Alerts | Manage proactive alerts. Proactive issue detection and resolution help in automated hardware failure detection, case creation, and support. | No support | No support | Full support | Full support |
| Manage predictive alerts. Predictive issue detection and resolution help reduce disruptions before the occurrence of hardware failures. | No support | No support | Full support | Full support | |
| Schedule scans and optimizations | Perform scheduled scans to detect PC updates and the required system optimizations. | Full support | Full support | Full support | Full support |
| Perform scheduled scans to detect hardware issues. | No support | Full support | Full support | Full support | |
| Automatic PC optimization | Perform automatic PC optimizations such as boosting performance, optimizing the network, and removing viruses and malware. | No support | No support | No support | Full support |
| Automatic PC update | Allows your computer to automatically download and install the latest software updates, security patches, and driver updates without requiring manual intervention. | Full support | Full support | Full support | Full support |
* ProSupport Plus, Premium Support, and ProSupport Flex for Client service plans are available only in certain regions.
1 SupportAssist automatically detects and proactively alerts on failures of hard drives, batteries, memory, internal cables, thermal solutions and fans, heat sinks, solid state drives and video cards.
2 SupportAssist predictive analysis failure detection includes hard drives, solid state drives, and batteries.
NOTE:If autoforward is turned off in
TechDirect for technical support or parts dispatch, you can review the alerts in the
Alerts page and determine if the alert should be forwarded to Dell or to a configured external solution. See
Set alert rules.
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