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SupportAssist for Business PCs Administrator Guide

Connect and manage capabilities and Dell service plans

The following table summarizes the Connect and manage capabilities available in TechDirect for different service plans:

Table 1. SupportAssist capabilities available in TechDirect for Dell service plansThe following table summarizes the Connect and manage capabilities available in TechDirect for different service plans.
Capability Description Contract Expired Basic ProSupport and Premium Support ProSupport Plus, Premium Support Plus, and ProSupport Flex for Client *
Manage PCs and groups View the PC fleet inventory. Full support Full support Full support Full support
Create groups and organize PCs. Full support Full support Full support Full support
PC health and fleet performance View fleet performance and utilization. No support No support Full support Full support
View health data for a single PC and for your PC fleet. No support Limited support Full support Full support
Dell Recommendations View recommendations for a single PC and for your PC fleet. Full support Full support Full support Full support
Remotely optimize the PCs based on the recommendations—scan hardware, boost performance, optimize network, and remove viruses & malware. No support No support No support Full support
Remotely perform PC updates—BIOS, driver, firmware, and Dell application software updates. Full support Full support Full support Full support
Restore the files and settings to its previous state in a single PC. No support No support No support Full support
Custom catalogs for PCs connected to Dell Manage product series or fleet catalogs. No support No support No support Full support
Manage model catalogs. No support Full support Full support Full support
Remotely deploy custom catalogs. No support No support No support Full support
Custom catalogs for PCs without SupportAssist and not connected to Dell Manage model catalogs. No support Full support Full support Full support
Manually deploy custom catalogs. No support Full support Full support Full support
Remediation rules Manage remediation rules to identify and remediate issues with your PC fleet. No support No support No support Full support
Application experience View application experience data for a single PC and for your PC fleet. No support Limited support Full support Full support
Security Track and manage the security of a single PC and your PC fleet. No support Limited support Full support Full support
Alerts Manage proactive alerts. Proactive issue detection and resolution help in automated hardware failure detection, case creation, and support. No support No support Full support Full support
Manage predictive alerts. Predictive issue detection and resolution help reduce disruptions before the occurrence of hardware failures. No support No support Full support Full support
Schedule scans and optimizations Perform scheduled scans to detect PC updates and the required system optimizations. Full support Full support Full support Full support
Perform scheduled scans to detect hardware issues. No support Full support Full support Full support
Automatic system optimizations Perform automatic system optimizations such as boosting performance, optimizing the network, and removing viruses and malware. No support No support No support Full support

* ProSupport Plus, Premium Support, and ProSupport Flex for Client service plans are available only in certain regions.

1 SupportAssist automatically detects and proactively alerts on failures of hard drives, batteries, memory, internal cables, thermal solutions and fans, heat sinks, solid state drives and video cards.​

2 SupportAssist predictive analysis failure detection includes hard drives, solid state drives, and batteries.

NOTE:If autoforward is turned off in TechDirect for technical support or parts dispatch, you can review the alerts in the Alerts page and determine if the alert should be forwarded to Dell or to a configured external solution. See Set alert rules.

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