SupportAssist for Business PCs Administrator Guide

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Connect and manage roles in TechDirect

TechDirect enables organizations to designate administrators and add technicians under that administrator account.

To add a company administrator, go to Utilities > Administrator Control Panel, Company administrators, and click ADD COMPANY ADMINISTRATOR. Select the user from the list, click NEXT, review the selections, and click SUBMIT. A message is displayed after the company administrator is successfully added.

To add a technician, go to Utilities > Administrator Control Panel > Technicians, and click ADD TECHNICIAN. Enter the technician information, review the entries, and click SUBMIT. A message is displayed after the technician is successfully added.

The following table summarizes the SupportAssist capabilities available for different Connect and manage roles in TechDirect:

Table 1. SupportAssist capabilities and roles in TechDirect The following table summarizes the SupportAssist capabilities available for different roles in TechDirect.
Capability	Description	TechDirect navigation	Connect and manage administrator	Connect and manage technician
Overview	View a summary of various details about your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Overview	Supported	Supported
Set up and connect	Configure and download SupportAssist to centrally manage and monitor your Dell PCs.	Connect and manage > Manage PC fleet > Connect and manage PCs > Set up and connect	Supported	Requires permissions from the Connect and manage administrator.
PCs and groups	View the PC fleet inventory, fleet performance, and utilization.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs	Supported	Supported
PCs and groups			Supported	Requires permissions from the Connect and manage administrator.
Recommendations	Multiple PCs—view recommendations for your PC fleet and remotely optimize them.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations	Supported	Requires permissions from the Connect and manage administrator.
	Single PC—view recommendations for a single PC and remotely optimize the PC.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs	Supported	Requires permissions from the Connect and manage administrator.
	System restore—remotely initiate a system restore to rollback driver updates on a single PC.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs	Supported	Requires permissions from the Connect and manage administrator.
Update catalogs	Create, edit, and deploy custom catalogs to update your fleet of PCs	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Update catalogs	Supported	Requires permissions from the Connect and manage administrator.
Alerts	Manage SupportAssist alerts.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Alerts	Supported	Requires permissions from the Connect and manage administrator.
Remediation rules	Manage remediation rules to identify and remediate issues with your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Remediation rules	Supported	Requires permissions from the Connect and manage administrator.
Application experience	View application experience data for a single PC and for your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Applications	Supported	Requires permissions from the Connect and manage administrator.
Health	View health data for a single PC and for your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs > Inventory	Supported	Requires permissions from the Connect and manage administrator.
Security	Security health—track and manage the security of a single PC and your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Security	Supported	Requires permissions from the Connect and manage administrator.
Security	Component verification—view information about the components inside your PC against the factory configuration.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs	Supported	Requires permissions from the Connect and manage administrator.
Settings	Set an inventory identifier to identify PCs associated with your PC fleet. Enable remote support. Set alert rules. Set PC update source. Integrate alerts with ServiceNow. View and modify Connect and manage technician roles and permissions.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Settings	Supported	Not supported
Summary	Performance indicators (KPIs)—view an overview of KPIs to help determine the PC fleet behavior.	Connect and manage > Manage PC fleet > Connect and manage PCs > Summary > Performance indicators (KPIs)	Supported	Requires permissions from the Connect and manage administrator.
Summary	Audit trail—view a record of activities performed by the Connect and manage administrator and Connect and manage technician.	Connect and manage > Manage PC fleet > Connect and manage PCs > Summary > Audit trail	Supported	Requires permissions from the Connect and manage administrator.