SupportAssist for Business PCs Administrator Guide

PDF

Create a group

Prerequisites

You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Groups > Site groups.
    The Groups page is displayed.
  2. Click Create group.
    The Create a new group window is displayed.
  3. Select a site and enter a group name.
  4. Click Create.

Results

The group is created, and the default group configuration of the site is copied to the newly created group.

NOTE:If the primary and secondary contacts are different, ensure that you create separate groups and assign unique primary and secondary contacts for managing these devices.
NOTE:To configure the new preferences, refer to the Managing SupportAssist preferences section in Deployment Guide.

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