SupportAssist for Business PCs Administrator Guide

• You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
• PCs must have an active ProSupport Plus or ProSupport Flex for Client service plan.
• The PowerShell script must be signed.
• To avoid issues with proxy connections, the PCs must connect to https://remediation.dell.com.
• For the diagnostic and remediation scripts to execute, the script must be self-signed or signed by a certificate authority, and then deployed to all target PCs. For information about how to generate self-signed certificates, see New-Self Signed Certificate. These certificates must be imported to the target PC in the following locations:
  • [Certificates - Local Computer\Trusted Root Certification Authorities\Certificates]
  • [Certificates - Local Computer\Trusted Publishers\Certificates]
• The remediation script executes only if the diagnostic script returns a nonzero exit code. Ensure that your diagnostic script is configured to return a nonzero exit code if remediation is required. For more information about exit codes and using them in your diagnostic and remediation scripts, see Returning an exit value. The following example explains the use of exit codes in PowerShell scripts. This script returns an exit code value of 1 if Chrome is running and an exit code value of 0 if Chrome is not running.

  # If chrome is running return 1
  if(Get-Process chrome)
  {   
     Write-Host "Chrome is running"    
     exit 1
  }
  #  If chrome is not running return 0
  else
  {    
     Write-Host "Chrome is not running"    
     exit 0
  }

Remediation rules help identify and remediate issues within your PC fleet proactively. You can remediate the PCs by uploading diagnostic and remediation scripts to detect and resolve any issues that have occurred on the PC.

When the diagnostic script runs, the script must return a zero or nonzero code. A zero exit code depicts that there were no issues detected and a nonzero exit code depicts that there were issues detected on the PC. Any nonzero exit code triggers the remediation script that is uploaded to resolve the issues.