Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products

SupportAssist for Business PCs Administrator Guide

Create dispatch request

Prerequisites

You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
NOTE:To manage dispatch requests, you must enroll for the self-dispatch service in TechDirect.

About this task

You can create dispatch requests for parts if there is a hardware failure.

NOTE:You cannot create dispatch requests for disconnected PCs.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs > Inventory.
    The Inventory page is displayed.
  2. Locate the PC for which you want to create a dispatch request, click Selection icon, and then click Create dispatch request.
    The Create Dispatch Request page is displayed.
  3. Verify the Service Tag, select a group, and click NEXT.
  4. Enter the incident and contact information.
  5. Review the information that you entered and click NEXT.
  6. Click SUBMIT.

Results

The dispatch request is submitted to Dell Technologies.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\