SupportAssist for Business PCs Administrator Guide

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Custom catalogs for your PC fleet

In Connect and manage, you can create, manage, edit, and deploy customized catalogs of the latest BIOS, driver, firmware, and Dell application software updates. These custom catalogs help streamline the process of finding and determining PC updates that are essential to keep the PCs secure and updated.

  • If your PC fleet is connected to Dell, SupportAssist is installed on your PC fleet, and the PCs have an active ProSupport Plus or ProSupport Flex for Client service plan, you can deploy the custom catalogs in Connect and manage. See Managing catalogs for PCs connected to Dell.
  • If your PC fleet is not connected to Dell, SupportAssist is not installed on your PC fleet, or the PCs have an active Basic or ProSupport service plan, you can only deploy the catalogs manually. See Managing catalogs for PCs not connected to Dell.

To manage custom catalogs for your PC fleet, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Update catalogs.

NOTE:You require Connect and manage administrator rights to manage custom catalogs. Connect and manage technicians can manage the catalogs only if permitted by the administrator. See Roles and permissions.

The following table summarizes the custom catalog capabilities available for different service plans:

Table 1. Custom catalogs capabilities and Dell service plansThe following table summarizes the custom catalog capabilities available for different service plans:
Update catalogs management mode Service plans Catalog types Capabilities
Create, manage, and download catalogs Deploy catalogs manually Deploy catalogs remotely
PCs connected to Dell and SupportAssist is installed on the PC fleet
  • ProSupport Plus
  • ProSupport Flex for Client
Product Series Full support Full support Full support
Fleet Full support Full support Full support
Model Full support Full support Full support
  • Basic
  • ProSupport
Product Series No support No support No support
Fleet No support No support No support
Model Full support Full support No support
PCs not connected to Dell and SupportAssist is not installed on the PC fleet
  • Basic
  • ProSupport
  • ProSupport Plus
  • ProSupport Flex for Client
Product Series No support No support No support
Fleet No support No support No support
Model Full support Full support No support
NOTE:Arm64-based processors is not supported for Custom catalogs.

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