SupportAssist for Business PCs Administrator Guide

Details of a specific alert

When you click an alert number on the Alerts page, the following details are displayed:

• Service tag—unique five-to-seven digit alphanumeric code.
• Asset tag—asset tag of the PC.
• Hostname—unique hostname of the PC.
• Alert type—the type of alert—Technical Support or Dispatch.
• Last activity—date and time of the last activity on the alert.
• Due date—date by which the alert must be resolved.
• Owner—the owner of the alert.

If you are a Connect and manage administrator or if you are a Connect and manage technician who is permitted by the administrator, you can take various actions on the alert. See Alert actions.

The Overview section displays the following details about all the alerts created on the PC:

• Details—the alert description, details about the logged in user, and when the alert was created.
• Activity history—provides the record of activities on the alert.