- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Administrator Guide
Enable or disable remote support
Prerequisites
About this task
To expedite support and resolution during PC issues, you can enable remote support. This authorization allows Dell technical support to perform the following actions remotely:
- Scan and install PC updates.
- Scan the PC for hardware issues.
- Boost PC performance by freeing up hard drive space, removing clutter, and improving performance with file optimization.
- Optimize network connectivity by updating the PC settings to ensure that your network is efficient and reliable.
- Isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.
Steps
-
From the
TechDirect dashboard, go to
.
The Remote support from Dell page is displayed.
- Activate Enable remote support.
- In the Enable remote support window, select Yes, enable.
Results
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