The
Health section of the
PC overview page provides PC health data that helps you assess the overall performance of your PC.
To view the health data, go to the
Inventory page and click the Service Tag of the PC.
NOTE:The health data is collected only if:
The user has logged in and is actively using the PC.
Your PC has an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
The
Health section also displays a trend chart of PCs that are healthy, needs attention, and unhealthy, for the last 26 weeks (Weekly view) or 30 days (Daily view). The trend chart is derived based on the overall result of the following health assessments that are performed on the PC:
Battery events
Hardware utilization
OS events
Thermal events
Storage events
System events
The status is categorized as follows:
Healthy—the health score is within 50-100, therefore the PC is healthy.
Needs attention—the health score is within 10-49, therefore the PC needs attention.
Unhealthy—the health score is within 0-9, therefore the PC is not running optimally and affects the fleet performance.
Data unavailable—the health data was not received from the PC.
You can click a specific color-coded section, or date or week, to view information about the performance of the PC.
PC usage
NOTE:The health status and score of the PC are calculated based on various utilization parameters and not based on the hardware failure alerts.
The
PC usage section provides an overview of system utilization and performance.
This section displays the following:
PC utilization—the extent to which a critical hardware component of the PC is used. This is used to gauge the overall performance of the PC.
Memory utilization—the amount of memory (RAM) installed on the PC and the average amount of memory that is used over a selected time period.
CPU utilization—the average load on the processor of the PC over a selected time period.
GPU utilization—the average amount of video memory (VRAM) used over a selected time.
Disk—the amount of hard drive still available for file storage and the average hard drive activity over a selected time period.
Battery health—average percentage of charge that the battery holds against its designed capacity, when it is fully charged.
PC events
The
PC events section provides an overview of events that contribute to your PC health score. PC events are system logs that specify an event type, when it occurred, and the impact on your PC.
To view the event type, event description, and date and time on which the event occurred, select an event. The types of events are as follows:
Battery—number of errors or failures encountered by the PC battery.
Storage—number of errors or failures encountered by the PC storage.
Thermal—number of components that exceeded sustainable temperature.
Utilization—number of errors or failures encountered by a critical hardware component of the PC.
System Errors—number of errors or failures encountered by a key component of the PC.
OS—number of errors or failures encountered by the operating system.
Data is not available for the Topic
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\