- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Administrator Guide
Managing SupportAssist alerts
Hardware failure alerts generated by SupportAssist from connected PCs can be managed in Connect and manage or through an external connected solution. You can manage the alerts for an individual site and group or for all the sites and groups.
If you have configured SupportAssist to manage the alerts in Connect and manage, all alerts are processed as per the configured alert rules.
To manage the alerts in Connect and manage, from the TechDirect dashboard, go to .
You can also configure the alerts to be managed through an external solution such as ServiceNow. See Connecting SupportAssist alerts with external solutions.
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