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SupportAssist for Business PCs Administrator Guide

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PC fleet inventory

By default, the Inventory page displays information about your PCs.

The All PCs list displays information about all the PCs in your fleet. The Connected PCs list displays information about the PCs that are connected to Dell. The Disconnected PCs list displays information about PCs that have not connected to Dell in last 30 days. For information about removing the disconnected PCs, see Remove disconnected PCs.

The following table describes information about PCs that is displayed on the Inventory page:

NOTE:The performance and utilization data are not available for PCs with Expired service plan. You can view limited data on PCs with the Basic service plan. You can view all the data on PCs with ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
Table 1. InventoryThe following table describes information about PCs that is displayed on the Inventory page:
Column Description
Site Name of the site to which the asset is assigned.
Group Group to which the asset is assigned.
Service tag A unique five-to-seven digit-alphanumeric code which is found on a white bar-coded label affixed on your Dell PC or peripheral.
NOTE:To view the asset details, PC health details, and to optimize the PC, click the Service Tag. See Managing a single PC.
Asset tag Asset tag of the PC that helps to easily track and inventory the PC.
NOTE:This column is displayed if you have selected Asset tag as an asset identifier. See Set inventory identifiers.
NOTE:To view the asset details, PC health details, and to optimize the PC, click the Asset tag. See Managing a single PC.
Region Region where the asset is present, for example, Americas.
Product type Type of Dell device, for example, Latitude.
Service plan Service plan of the asset, for example, ProSupport Plus.
NOTE:A graphical representation of the numbers of PCs and the associated service plans is displayed on the Overview page.
Model Model of the PC, for example, Latitude 5400.
Expiration date Date on which the service plan expires.
Software version Version of SupportAssist installed on the PC, for example, 3.0.0.4.
System BIOS version Version of BIOS installed on the PC, for example, 1.31.0.
Last contact to Dell Date on which the asset last connected to Dell Technologies.
OS Edition of Windows operating system installed on the PC, for example, Microsoft Windows 10 Enterprise.
OS version Version of the Windows operating system installed on the PC, for example, 1909.
PC Utilization* The extent to which a critical hardware component of the PC is used. This is used to gauge the overall performance of the PC. The utilization is categorized as follows based on the criteria defined by Dell:
  • Normal—average load on the PC is normal.
  • Elevated—average load on the PC is increased.
  • High—average load on the PC is at the highest level and may affect the device performance.
CPU utilization* The average load on the processor of the PC over a selected time period. The utilization is categorized as follows based on the criteria defined by Dell:
  • Normal—average load on the CPU is normal.
  • Elevated—average load on the CPU is increased.
  • High—average load on the CPU is at the highest level and may affect the device performance.
GPU utilization* The average amount of video memory (VRAM) used over a selected time. The utilization is categorized as follows based on the criteria defined by Dell:
  • Normal—average GPU utilization is within the normal level.
  • Elevated—average GPU utilization is increased.
  • High—average GPU utilization is at the highest level which may affect the device performance and can lead to the video card to wear out sooner than expected.
Memory utilization* The amount of memory (RAM) installed on the PC and the average amount of memory used over a selected time period. Low memory or consistently high memory reduces the device performance.
Installed memory* Size of RAM installed on the PC, for example, 32 GB.
Battery health* Average percentage of charge that the battery holds against its designed capacity, when it is fully charged.
Battery runtime* Average number of hours the PC ran when it was not connected to an electrical outlet.
Free storage remaining* Average storage remaining out of the installed memory.
PC age* Number of years/months/days since Dell shipped the PC, for example, 3 yr, 6 mo, 7 d
OS crashes* Number of operating system failures that occurred on the PC.
App failures* Number of application failures that occurred on the PC.
Battery event* Number of errors or failures encountered by the PC battery.
Storage event* Number of errors or failures encountered by the PC storage.
Thermal event* Number of components that exceeded sustainable temperature.
OS events* Number of errors or failures encountered by the operating system.
Utilization events* Number of errors or failures encountered by a critical hardware component of the PC.
System events* Number of errors or failures encountered by a key component of the PC.
Health status* The overall health status of the PC fleet for the selected week or day. The status is categorized as follows:
  • Healthy—the health score is within 51-100, therefore the PC is healthy.
  • Needs attention—the health score is within 10-49, therefore the PC needs attention.
  • Unhealthy—the health score is within 0-9, therefore the PC is not running optimally and affects the fleet performance.
  • Data unavailable—the health data was not received from the PC.
NOTE:Health status is displayed for PCs with an active warranty.
Current health status* The current or last updated health status of the PC fleet for the selected week or day. The status is categorized as follows:
  • Healthy—the health score is within 51-100, therefore the PC is healthy.
  • Needs attention—the health score is within 10-49, therefore the PC needs attention.
  • Unhealthy—the health score is within 0-9, therefore the PC is not running optimally and affects the fleet performance.
  • Data unavailable—the health data was not received from the PC.
NOTE:Current health status is displayed for PCs with an active warranty.

* This data is collected only when the user has logged in and is actively using the PC.

NOTE:The health status and score of the PC are calculated based on various utilization parameters and not based on the hardware failure alerts.

You can use the Filter option to filter and view specific information about the PCs, and use the Advanced Search option to specify additional requirements for a search. The Inventory page also enables you to view the PC details weekly or daily based on your preference.

To download the PC inventory data as a CSV file, from the Export list, select PC inventory.

You can enter the BIOS passwords that are required for BIOS updates in a spreadsheet. To download the spreadsheet, from the Export list, select Central Resource Manager List. Enter the BIOS administrator passwords and import the spreadsheet in Central Resource Manager. For information about how to install Central Resource Manager, see the SupportAssist for Business PCs Deployment Guide available on the SupportAssist for Business PCs documentation page.

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