SupportAssist for Business PCs Administrator Guide

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PC overview

Device details

When you click a Service Tag on the Inventory page, the following details are displayed on the PC Overview page:

  • Device overview
    • Model type—model of the PC, for example, Latitude 5400.
    • Service tag—unique five-to-seven digit alphanumeric code.
    • Asset tag—asset tag of the PC.
    • Express service code—unique numeric code that Dell uses to identify the PC.
    • Hostname—unique hostname of the PC.
    • Operating system—edition of Windows operating system installed on the PC, for example, Microsoft Windows 10 Enterprise.
    • OS version—version of the Windows operating system installed on the PC, for example, 1909.
    • System BIOS version—version of BIOS installed on the PC.
    • PC age—number of years/months/days since Dell shipped the PC, for example, 3 yr, 6 mo, 7 d.
  • Service information
    • Service plan—the active service plan of the PC, for example, ProSupport Plus. Click the service plan to view the service plan and warranty details of the PC.
    • Warranty expiration—date on which the service plan expires.
    • Software version—version of SupportAssist installed on the PC, for example, 3.0.0.35.
    • Last contact to Dell—date on which the asset last connected to Dell Technologies.
    • Recent case details—case or dispatch request details and its status.
  • Hardware configuration
    • Commodity name—components provided by Dell for the PC, for example, Touchpad.
    • Dell part #—unique identifier of the component.
    • Part description—unique description of the component.
    • PPID (Piece Part Identification)—unique number affixed to the components that can be used to identify and track the component.
    • Age—the age of the component in month and year.
    • Manufacturing date—the month, date, and year in which the component was manufactured, for example, Jan 1, 2021.
    • Original configuration (as shipped)—indicates if the PC contains the components that was originally shipped from Dell Technologies.
  • Driver inventory
    • Category—category of the driver.
    • Name—name of the driver.
    • Current version—version of the driver.
    • Last release date—date on which the driver was released.
  • External devices
    • Device type—type of Dell device, for example, monitor.
    • Service tag—unique five-to-seven digit alphanumeric code.
    • PPID/Serial number—unique number affixed to the components that can be used to identify and track the component.
    • Model—model of the Dell device.
    • Firmware—firmware details of the device.
    NOTE:The External devices details are displayed if your PC is connected to the Dell monitor and Dell docking station.

Actions

In the Actions section, you can:

Scores and trends

The Scores and trends section enables you to view the scores and trends for the following:

  • PC Health
  • Application experience
  • Security

You can also view a summary of the PC health, application experience, and security in the respective widgets.

NOTE:To view the PC health, application experience, and security data, your PC must have an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
Table 1. Scores and trendsYou can also view a summary of the PC health, application experience, and security in the respective widgets.
Widget Assessment factors Scoring
Health—displays the health score of the PC and the overall result of the health assessment.
  • Battery events
  • Hardware utilization
  • OS events
  • Thermal events
  • Storage events
  • System events
The status and scoring is categorized as follows:
  • 51-100—PC is healthy.
  • 10-49—PC needs attention.
  • 0-9—PC is unhealthy and not running optimally. This affects the fleet performance.
  • Data unavailable—health data was not received from the PC.
Application experience—displays the application experience score, number of applications with issues, and the number of most used applications.
  • Most used applications
  • Application context
  • Application crashes
  • PCs impacted by the application crash
The application experience is considered good when the score is greater than 10, and is poor when the score is less than 10.
Security—displays the security score and the overall result of the security assessment.
  • Anti-virus
  • BIOS administrator password
  • BIOS Verification
  • Disk encryption
  • Firewall
  • Indicators of attack
  • Trusted Platform Module
  • Intel Management Engine
The status and scoring is categorized as follows:
  • 70-100—PC is secure and the risk is minimal.
  • 50-69—PC needs attention.
  • 0-49—PC is at risk.
  • Data unavailable—data was not received from the PC.

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