SupportAssist for Business PCs Administrator Guide

Recommendations for your PC fleet

SupportAssist enables you to review the recommendations for the PCs and act on them to keep your PCs running at their best. These recommendations are displayed based on scheduled scans or the latest telemetry data that is collected from the PCs. You can view or perform optimizations based on the roles and permissions configured by the administrator. See Roles and permissions.

To optimize the PCs, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations and select the site and groups from the Sites & groups list.

You can initiate the following recommended optimizations on PCs for maintenance purposes at regular intervals:

• Review and schedule PC updates—scan and install PC updates.
• Scan hardware—scan the PC for hardware issues.
• Boost performance—boost PC performance by freeing up hard drive space, removing clutter, and improving performance with file optimization.
• Optimize network—optimize network connectivity by updating the PC settings to ensure that your network is efficient and reliable.
• Remove viruses & malware—isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.

If there are any actionable recommendations available for your fleet of PCs, a quick view of PC recommendations is displayed on the Overview page. Click the corresponding link to remotely optimize the PC fleet. When the PCs are online and connected to Dell, they automatically check for pending tasks. Based on the group configuration, these tasks are executed on the PCs. If PC updates are not completed within five days, and other tasks within 30 days, they time out. You can then reinitiate the tasks.