SupportAssist for Business PCs Administrator Guide

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Remediation rules for your PC fleet

In Connect and manage, you can create remediation rules that help proactively identify and resolve issues or threats that occur on the PCs.

To proactively remediate issues on your fleet, you can configure a mechanism to automatically run remediation rules using Dell SupportAssist scripts or your own PowerShell scripts.

You can create custom workflows with PowerShell scripts or pre-defined skills to remediate issues when using Dell SupportAssist version 4.5.2 or later.

Dell library scripts are easy-to-use predefined readily available scripts that can be applied to diagnose and remediate issues.
You can upload your own PowerShell scripts, which are automatically signed, to diagnose and remediate issues on your PCs.

The Remediation rules page enables you to create a remediation rule and view information about the rules that are created for your PC fleet. You can define the rule to run for a specific site and group and at a specific frequency.

The Remediation rules are designed to assist administrators in handling issues within their PC fleet. It leverages PC data and fleet insights to allow the creation, customization, and monitoring of rules that aim to resolve common problems and enhancing the end-user experience.

NOTE:You can only remediate PCs that have an active ProSupport Plus or ProSupport Flex for Client service plan.

NOTE:You require Connect and manage administrator rights to create and manage remediation rules. Connect and manage technicians can create and manage remediation rules only if permitted by the administrator. See Roles and permissions.

To create and manage remediation rules for your PC fleet, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Remediation rules.

The following table describes the information that is displayed on the Remediation rules page:

Table 1. Remediation rulesThe following table describes the information that is displayed on the Remediation rules page:
Column	Description
Rule name	An unique name that is assigned to a rule.
Status	The status of the rule displays whether it is active, inactive, or in draft mode. You can use the toggle to activate or deactivate the rule.
Rule type	Indicates the type of rule, such as Scheduled, Telemetry or Run Once Now.
Category	The workflow category that the rule belongs to, for instance, Dell Workflow or Custom Workflow.
Created by	Name of the administrator or technician who created the rule.
Created on	Date and time when the rule was created.
Last modified by	Name of the administrator or technician who last modified the rule.
Modified on	The date and time of the last modification.

NOTE:Administrators can customize the visibility of columns to display only the most relevant information, simplifying the management of multiple rules.

The interface includes search and filter options, enabling users to quickly locate specific rules based on various criteria such as rule name, category, status, so on.

A Guide me option provides additional assistance and instructions on how to use the remediation rules interface, helping users navigate the features more efficiently.

The Learn More option is designed to provide users with detailed information about creating and managing remediation rules, along with best practices and advanced usage scenarios. This feature ensures that users have access to all necessary information to optimize their use of remediation rules to enhance their device fleet management.

SupportAssist for Business PCs Administrator Guide

Remediation rules for your PC fleet

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