SupportAssist for Business PCs Administrator Guide

PC Management APIs in Connect and manage allow you to retrieve alerts, health, application, and security data of PCs in your fleet.

The PC Management APIs enables you to view:

• PC alert information such as alerts type, commodity name, last activity on alert, description, and so on, for a specific PC, group of PCs, and PC fleet.
• PC utilization information such as CPU, GPU, memory, battery, storage, and so on, for a specific PC, group of PCs, and PC fleet.
• PC security data and application experience data for a specific PC, group of PCs, and PC fleet.

Prerequisites

To use the PC Management APIs in Connect and manage, perform the following steps:

1. Register and sign in to the TechDirect account.
2. Activate the Connect and manage service.
3. Activate the API service. To activate the service, go to Services > Get support and replace parts > APIs, and request for an API key.
4. Subscribe to the PC Managements APIs.
5. Deploy SupportAssist for Business PCs on the PC fleet.
6. Request the client_id and client_secret from the TechDirect API team.
7. Generate an access token. This token should be passed as the HTTPS request Headers - Authorization= Bearer < token>. To generate the access token, see the OAuth document available in the APIs Technical Documents.zip file.

For information about onboarding to TechDirect and deploying SupportAssist for Business PCs, see the SupportAssist for Business PCs Deployment Guide available on the SupportAssist for Business PCs documentation page.

For information about how to access SupportAssist data using APIs, see the PC Management APIs for Connect and Manage page.