SupportAssist for Business PCs Administrator Guide

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Retrieve SupportAssist data using WMI

You can get information about the state of each system where SupportAssist is deployed by using Windows Management Instrumentation (WMI) classes. The namespace to access the SupportAssist profiles and classes is root\supportassist. The information that are exposed by WMI classes is as follows:

Registration status
Support request details
Alert details
Configuration and entitlement details

This section provides information about the available WMI classes.

DSA_RegistrationInformation

Table 1. DSA_RegistrationInformationThis table describes about the DSA_RegistrationInformation class.
Property	Property Type	Description
InstanceID	CIM_STRING [KEY]	A string that uniquely identifies the instance of the class.
IsRegistrationDone	CIM_BOOLEAN	A Boolean value that indicates whether SupportAssist is registered with Dell. The possible values are: True—SupportAssist is registered with Dell. False—SupportAssist is not registered with Dell.
RegistrationErrorCode	CIM_STRING [KEY]	A string that provides information about registration failures.
RegistrationTime	CIM_DATETIME	Indicates the date and time when SupportAssist was registered.

DSA_CaseInformation

Table 2. DSA_CaseInformationThis table describes about the DSA_CaseInformation class.
Property	Property Type	Description
InstanceID	CIM_STRING [KEY]	A string that uniquely identifies the instance of the class.
CaseID	CIM_STRING	A string that identifies the support request number created for an instance.
Description	CIM_STRING	A string that provides a description of the support request.
Type	CIM_UNIT16	An integer that indicates the type of the support request. The possible values are: 0—any other support request. 1—support request to get support from Dell technical support. 2—support request for parts dispatch.
Status	CIM_UNIT16	An integer that indicates the status of the support request. The possible values are: 0—any other status. 1—the support request has been submitted. 2—the support request is open. 3—the support request is reopened. 4—the support request is in progress. 5—the customer has deferred the support request. 6—the support request is closed.
CaseCreationTime	CIM_DATETIME	Indicates the date and time when the support request was created.
AlertDetails	CIM_STRING	The string provides details of the alert for which the support request is created.

DSA_AlertInformation

Table 3. DSA_AlertInformationThis table describes about the DSA_AlertInformation class.
Property	Property Type	Description
InstanceID	CIM_STRING [KEY]	A string that uniquely identifies the instance of the class.
TrapID	CIM_STRING	A string that identifies the trap ID of the alert.
EventID	CIM_STRING	A string that identifies the alert ID of the alert.
AlertDecription	CIM_STRING	A string that describes the alert.
AlertTime	CIM_DATETIME	Indicates the date and time when the alert was created.

DSA_SystemInformation

Table 4. DSA_SystemInformationThis table describes about the DSA_SystemInformation class.
Property	Property Type	Description
Name	CIM_STRING [KEY]	A string that provides the name of the system.
IsConfigurationSet	CIM_BOOLEAN	A Boolean value that indicates whether the configuration is set on the system. The possible values are: True—the configuration is set on the system. False—the configuration is not set on the system.
Entitlement	CIM_UNIT16	Indicates the service plan of the system. The possible values are: 0—Other 1—Basic 2—ProSupport 3—ProSupport Plus 4—Premium 5—Premium Support Plus 6—ProSupport Flex for Client 7—Unknown Warranty
EntitlementExpiryDate	CIM_DATETIME	Indicates the expiry date of the system service plan.
Version	CIM_STRING	A string that identifies the SupportAssist version installed on the system.