SupportAssist for Business PCs Administrator Guide

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Review and schedule PC updates

About this task

SupportAssist enables you to monitor and update the recommended BIOS, drivers, firmware, and Dell applications for all PCs in your fleet. If your fleet includes more than 100 PCs, you can schedule the PC updates to occur in stages to selected PCs at your preferred date and time.

The Check for updates tile on the Recommendations page displays the number of updates available for your PC fleet, which you can filter by categories such as critical, recommended, and optional.

  • Critical—updates that are necessary to ensure that the PCs are healthy.
  • Recommended—updates that improve the performance of your PCs.
  • Optional—updates that you can choose to install on your PCs.
NOTE:You may have to restart the PC to complete the installation of BIOS and certain drivers.
NOTE:You cannot install updates on PCs when using a Remote Desktop Protocol (RDP) connection.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations.
    The Recommendations page is displayed.
  2. In the Check for updates tile, click View updates or View PCs.
    The Check for updates page is displayed.
  3. Select the updates to run on your PCs and click Next.
    The Schedule software updates page is displayed.
  4. In the Name section, enter a unique name for the update request and click Next.
  5. In the Schedule section, choose the date and time to begin updating your PCs and click Next.
    You can schedule the start date up to three days in advance.
  6. In the Select PCs section, perform the following steps:
    NOTE:This section is enabled only when your fleet includes more than 100 PCs.
    1. PC updates can be deployed in two stages. For the first stage, you can either use the slider to set the percentage of PCs or enter the number of PCs manually.
      Any PCs not in the first stage is automatically assigned to the second stage.
    2. Optionally, enable the threshold toggle and select a success threshold value for first-stage PCs.
      The second-stage PCs receive updates only if the first-stage PCs meet the set threshold. If this threshold is not met, the second-stage PCs do not receive any updates.
  7. Click Schedule, and then click Confirm.

Results

The PC updates are scheduled. If the PC updates are not executed within five days, they time out and you can initiate the tasks again. You can monitor the progress in the Track scheduled tasks section on the Recommendations page. If the end user is in an active audio or video call, or a Windows update is in progress, then PC updates automatically pause and resume once the call ends or the update completes.

NOTE:The PC updates are scheduled according to the Connect and Manage administrator PC time zone, instead of the end-user PC time zone.

The following actions can be performed on the scheduled tasks in the Track scheduled tasks section:

  • To edit the scheduled task, locate the task, click Selection icon, and click Edit.
  • To view the task details, locate the task, click Selection icon, and click View update details.
  • To cancel a queued task, locate the task, click Selection icon, and click Cancel. You cannot cancel tasks that are in progress.

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