SupportAssist for Business PCs Administrator Guide
Scan hardware
About this task
SupportAssist enables you to remotely scan the hardware of your PC fleet to identify any hardware issues.
The Scan hardware tile on the Recommendations page displays the number of PCs that have not been scanned in x number of days, where x denotes 30 days, 60 days, or 90 days.
Steps
-
From the
TechDirect dashboard, go to
.
The Recommendations page is displayed.
-
In the
Scan hardware tile, click
View PCs.
The Scan hardware page is displayed.
-
Select the PCs to scan and click
Run.
NOTE:To perform a more detailed hardware diagnostics, SupportAssist may prompt to restart the PC and run diagnostics before the operating system starts. This allows components such as memory, storage, and PCIe devices to be tested without interference from running applications and can help detect issues effectively.
Results
The task is queued to run when the PCs are online and connected to Dell. You can monitor the progress in the Track other tasks section on the Recommendations page.
NOTE:To cancel the task, select
Queued from the
Status list, select the updates that you want to cancel, and then click
Cancel. You cannot cancel tasks that are in progress.
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