- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration in TechDirect
- Managing SupportAssist preferences
- Prerequisites to deploy SupportAssist
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Install SupportAssist on a single PC using Command Prompt
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs with Windows OS Deployment Guide
Modify configuration in TechDirect
Prerequisites
- Allow browser pop-ups from TechDirect.
- You must be signed in to TechDirect as an administrator.
NOTE:It is recommended that you sign in to
TechDirect using a generic email address.
About this task
You can update the contact and shipping details, and SupportAssist preferences in the SupportAssist configuration anytime. The updated configuration is automatically applied to the PCs within 30 minutes after they connect to Dell.
NOTE:You do not have to redeploy
SupportAssist for Business PCs when you modify the
SupportAssist preferences in
TechDirect.
Steps
-
From the
TechDirect dashboard, go to
.
The Manage PC fleet page is displayed.
- In the Connect and manage PCs card, click MANAGE.
- Click Set up and connect.
- Select the site and group configuration.
-
In the
Add contact and shipping address section, select one of the following options:
- Add—to add new contact and shipping details.
- Choose from existing contacts—to choose contact and shipping details from the address book.
-
If you selected
Add, enter the primary contact details, secondary contact details, shipping address, and then click
Finish.
NOTE:If the contact email addresses and the email address registered in TechDirect are the same, the preferred language is auto populated based on the TechDirect user profile language. If the email addresses are different, you can select the preferred language.
- If you selected Choose from existing contacts, select the primary contact, secondary contact, shipping address, and then click Save.
-
In the
Configure preferences section, enable or disable the required
SupportAssist Preferences and click
Save.
The configuration is applied to the PCs within 30 minutes after they connect to Dell.
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