SupportAssist for Business PCs Deployment Guide for Partners

Download the SupportAssist Deployment Package Manager

1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet.
   The Manage PC fleet page is displayed.
2. In the Connect and manage PCs card, click MANAGE.
   The Set up and connect with SupportAssist page is displayed.
3. In the Deployment Package Manager for SupportAssist section, click Download.
   The SupportAssistDeploymentManager.zip file is downloaded, and the Deployment Instructions page is displayed.

   NOTE:If you are unable to download the deployment package manager, clear the browser cookies and cache, and then retry.

   NOTE:All SupportAssist versions have expiry dates. You can view the expiry date for your version from Version and validity and update to the latest version to ensure continued support.
4. Create the custom deployment package using deployment package manager and deploy SupportAssist. See Create the SupportAssist deployment package.
5. In the Add contact and shipping address section, perform one of the following steps:
   • Click Add new, enter primary contact details, secondary contact details, shipping address, and then click Save and next.
   • Click Choose from existing, select the contact information and shipping address from the existing list, and click Save.
   NOTE:If the contact email addresses and the email address that is registered in TechDirect are the same, the preferred language is auto populated based on the TechDirect user profile language. If the email addresses are different, you can select the preferred language.
   The contact and shipping information is saved. Dell Technical Support uses this information to create support requests on your behalf and ship any necessary replacement parts, when necessary.
6. In the Preferences section, if required, enable or disable the default SupportAssist Preferences and click Save.
   NOTE:The configuration is applied to the PCs within 30 minutes of establishing a connection with Dell.