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SupportAssist for Business PCs with Windows OS Data Collected from Connected PCs

PC inventory data

The following table lists the data collected from various components of your PC:

Table 1. PC inventory dataPC inventory data:
Categories Attributes
System Information System Service Tag
System Model
Motherboard ePPID
BIOS Version
System Type
Processor Information
Processor Speed
Video Controller
Video RAM Bytes
Number of Displays
Operating System
AC Adapter Watts
Logical Drive Info
System RAM (GB)
System Usage & Power Hours on AC power
Hours on DC power
Power Cycles
Sleep States
Time in Sleep States
Power management settings
Battery Position
Manufacture Date
Serial Number
Chemistry
Design Capacity
Name
Manufacturer Name
ePPID
Current
Voltage
Cycles
Full Charge Capacity
Temperature
Manufacturer logs
Storage (HDD/SSD) Disk Position
Disk Name
Disk Make Model
Disk Size MB
Disk ePPID
Disk Partition Position
Disk Partition Name
Disk Partition Size MB
Read Time Percentage
Write Time Percentage
Idle Time Percentage
Bytes Read MB
Bytes Write MB
SMART Logs
System Events OS Crash Events
Power Events
Thermal Events
Boot Error Events
Diagnostic Events
Processor CPU Utilization
Concurrent Threads
Queue Lengths
C-States
Memory DIMM Position
DIMM Name
DIMM Manufacturer
DIMM Part
DIMM Location
DIMM Serial
Memory Use Free/Available
Paging Activity
Thermals Fan RPM/Status
System Thermals
Battery Thermals
CPU Thermals
Mechanicals Internal Cable/ Connector health
Hinge cycles
Power insertions - AC/DC
Dock cycles
Network Adapter Name
Adapter MAC
Adapter Device Name
Adapter IMEI
Network use
WLAN/WLAN use time
Link speed
Display Display Vendor Information
Brightness levels
Software Applications installed
Drivers
Operating System updates

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